Job Description

Get ready to join a reputable organization! We offer great training, a valuable experience, the

ability to work independently and enjoy a great work life balance

as a Customer Service Representative for MMC Group

MMC IS HIRING!

CALL CENTER REPRESENTATIVES TO START 11.22.21

FULL TIME SHIFTS AVAILABLE

MONDAY - FRIDAY BETWEEN 8 AM - 6:30PM

BILINGUAL, VETERANS, & IWD'S ARE ENCOURAGED TO APPLY

$1000 SIGN ON BONUS WHEN CONVERTED!!

JOB SUMMARY: The Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center. EDUCATION/EXPERIENCE:

• High School Diploma or GED Equivalent
• Experience working in a health or human services call center
• Knowledge of the community to be served
• Ability to follow directions
• Ability to interact courteously and effectively with a variety of people; cultural
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently
• 1 year customer service experience

JOB RESPONSIBILITIES:

Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

• Track and document all inquiries using the applicable systems.
• Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and training as requested and maintains up to date knowledge of all programs and systems.

WE STRONGLY PREFER

• Availability to work shifts between 8:00 AM and 6:30 PM
• 6-12 months call center and/or tech support (Experience must be listed on resume)
• Ability to type efficiently
• High School Graduate or GED
• Proficient in utilization of Zoom
• Basic computer aptitude in Windows and/or Mac
• Ability to handle 100+ calls a day, handle multiple repetitive calls

ENVIRONMENTAL REQUIREMENTS INCLUDE

• Internet Access; Minimum of 20 Mbps download & 5 Mbps upload
• A quiet, professional work-space free from distractions
• High Speed Internet
• Modem firewalls should be disabled for proper VPN and product access
• Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
• Organization and work prioritization skills
• Continuously demonstrate a high sense of urgency, and perform under pressure
• Equipment provided

YOUR IMPACT

Our Customer Service Representatives are a very important part of our MMC Family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond from the comforts of your own home. Working in a collaborative and engaging virtual environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to convenience, working from home provides the added benefits of:

• Eliminating the cost, stress, and time of your daily commute
• Reduce stress levels that are common when working in a typical office environment

HOW TO APPLY: PLEASE REVIEW ALL ENVIRONMENTAL REQUIREMENTS PRIOR TO APPLYING. THE RESUME YOU SUBMIT MUST BE UP TO DATE (NO EXCEPTIONS). Please email your most recent resume to RSmith@mmcgrp.com

**MUST LIVE WITHIN 70 MILES OF ATHENS, TEXAS **

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.