Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Client Success Representative (Chicago)

MORTGAGEHIPPO, INC.

Client Success Representative (Chicago)

Chicago, IL
Full Time
Paid
  • Responsibilities

    REPORTS TO: VP of Client Success

    JOB CLASSIFICATION: Exempt

    ABOUT US

    MortgageHippo is bringing lending into modern times, where we make processes seamless and intuitive and leverage data instead of paper to maximize efficiency. We offer lenders consumer-centric, cloud-based platforms that provide a seamless and compelling digital lending experience.

    We’re adding a new person to our Client Success team to support our growth. Do you have one to three years of software implementation and/or support experience? Would enhancing your leadership, relationship management and problem-solving skills help grow your career?

    WHAT MAKES US DIFFERENT?

    • You will work with smart, creative people who are passionate about solving tough problems

    • We give you opportunities in line with your talents and aspirations. We value your passions and interests

    • We believe in the power of shared outcomes. Talk to us about compensation including competitive salary and stock options

    • We offer a flexible schedule policy

    EDUCATION & EXPERIENCE

    One to three years of project coordination – light project management on either internal or client-facing projects

    One to three years of client support – maybe you worked on a support desk or were the expert on your company’s software configuration

    Experience working on a SaaS platform and an understanding of what that means for client customizations

    Extra points if: 

    • You have mortgage or other lending industry experience

    • You have done some QA work in support of a software implementation

    • You’ve used Trello, Freshdesk, or similar tools

    YOU WILL:

    Play two related roles in this position:

    NEW CLIENT ONBOARDING

    • Manage new client implementations. 

    • Use modern project management tools to help create a project plan.

    • Assign tasks to everyone involved, and complete some of these tasks on your own. 

    • Gather information from the client and write tickets for development work.

    EXISTING CLIENT SUPPORT

    • Respond to client issues and questions, including research, recreating a problem, submitting bug tickets, and documenting potential software enhancements

    • Provide additional training for client teams

    • Follow up with clients to ensure they understand timelines and what information they may need to provide

    KNOWLEDGE, SKILLS, AND ABILITIES

    • An ability to rapidly assess and prioritize, escalating the most urgent or complex issues while resolving the ones that you can handle on your own

    • Be comfortable if not everything is 100% pre-defined for you, plus an interest in helping improve the processes we have in place

    • Customer Focus and communication proficiency, including superb listening skills

    • Bonus points for experience in a start-up

    LOCATION

    This position is located in Chicago at our West Loop loft-style office 

    TRAVEL

    Some light travel (5-10%) may be expected later, as you grow in your role and assume additional responsibility

    OTHER INFORMATION

    • We provide full benefits including medical; dental, 401(k) and more

    • We also have a weekly Happy Hour, participate in charity events and keep our fridge stocked with snacks

    • We have a 60-day onboarding plan to provide a foundation for your success!