ABOUT MPG

Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD — from market strategy to in-market reality — for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.

At MPG, we value our people and their contributions; they are critical to building the MPG Brand. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400+ strategy and commercialization professionals brings strong operational experience and a collaborative approach. All team members are singularly focused on providing clients with pragmatic, real-world market approaches, built on the strong consumer, category and marketplace insights needed to create sustainable, profitable brand growth. For more information, please visit our website.

JOB OVERVIEW

At MPG we strive to offer clients strategic capabilities to enable their success. Order to Cash is a process sought by many of our clients to leverage outsourced capability and cost, and attain speed to market. The order to cash process entails customer order receipt, order processing, picking, packing, shipping, invoicing, cash collection and deduction reconciliation.

The Order Management Associate will provide first line of response to operational questions requested by our retail and manufacturing clients. They will field questions, ensure prompt reply to inquiries and provide routine reports.

The scope of the role includes working with over 100 retailers and approximately 25 manufacturing clients. This position is located in Buffalo, NY.

KEY RESPONSIBILITIES

• EDI Order Review and Confirmation – Review all inbound orders via EDI for price accuracy, minimum order quantities, and out of stocks. Determine ship dates based on retailer must arrive by date and communicate to the Distribution center.
• Distribution Center Order Submission – Ensure orders are submitted and received in Distribution center order mgmt. system.
• Out of Stock Analysis – Ensure out of stock metrics are maintained. Work with retailers to modify orders if possible to account for out of stock issues and communicate in stock dates.
• Open Order / Invoice Order Accuracy – Ensure both open orders and invoiced orders are reported daily to clients and accurate.
• Support Client Business Shipping Objectives – Work with clients as needed to understand their monthly shipment goals. Ensure orders are processed in a timely manner so that goal can be achieved. Monitor progress for clients as needed.

REQUIRED SKILLS AND CAPABILIEIES

• A successful incumbent will have the following experience:

  • Minimum of 3 years’ experience in Order Management or related roles.
  • Fast Moving Consumer Goods experience
  • Working with external clients
  • Order management systems experience

• Excellent communications skills

• Strong organizational and prioritization skills

• Ability to self-motivate and work in a fast-changing business environment

• Comfortable in spreadsheets, reporting, and analysis

• High School degree with bachelor’s degree in business related field highly preferred.

• Experience with Excel, Word, PowerPoint, Outlook

BENEFITS

We offer a generous package of health benefits, medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, 401K. At MPG, along with paid holidays, we reward an employee’s extra efforts through unlimited paid time off.

DIVERSITY AND INCLUSION

MPG is an organization driven by PEOPLE, and we know that with diversity comes results. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. It is our mission to foster a culture that celebrates inclusion and diversity in the workplace. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners.

To ensure that our services and culture incorporate everyone’s unique experiences and perspectives, MPG will never discriminate on the basis of race, religion, national origin, gender identity, sexual orientation, age, marital, veteran, or disability status.

VACCINATION STATUS

MPG does not require candidates to be vaccinated when hired. However, if the client the role is being hired to support requires all candidates to be vaccinated, MPG will require those candidates working with that client to be vaccinated.