Provide excellent customer service and technical support to computer, phone, and mobile device users and uphold MPW Values of safety, innovation, and service. Resolve technical problems in person, over the phone, or through remote assistance applications. Provide complete life cycle management for all technical assets throughout the company and help contribute to efficient end user computing. Responsibilities will also include desktop support, limited network administration, and infrastructure projects when required.

ESSENTIAL FUNCTIONS:

1. Understand and commit to MPW’s safety program to ensure safety and compliance. Including but not limited to:

• Lead by example, think critically
• Promote and follow safety procedures/policies
• Conduct safety observations

1. Provide excellent customer service and meet or exceed all service level agreements and performance metrics
2. Support users and computers in multiple locations remotely and in person
3. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
4. Create technical documentation and update support procedures as required
5. Manage work queue for support incidents and requests within work order tracking system
6. Fully understand and follow inventory policies and procedures
7. Purchase, configure, and deploy new computers, networking hardware, and mobile devices
8. Participate in a weekly on-call schedule with other IT Support Specialists
9. Some travel required

Required Skills

1. Associates or Bachelor’s Degree in Technology, or equivalent working experience

Strong analytical and problem-solving skills

Ability to prioritize tasks, meet deadlines and multi-task in a fast-paced environment

Excellent verbal communication and organizational skills necessary

Strong knowledge of and experience with Windows Operating Systems including Windows 10 and Windows 7, imaging, networking, wireless, TCP/IP, Broadband connectivity

Strong knowledge of and experience with mobile devices including Iphone, Ipad, and Android

Desired experience with the following:

• Microsoft System Center Configuration Manager
• Microsoft Intune and Mobile Device Management
• Apple Configurator 2
• Microsoft Powershell
• Microsoft Azure AD
• Microsoft Exchange Online
• Microsoft Office365 Enterprise
• Microsoft Active Directory and Group Policy
• Microsoft Sharepoint Online
• Sophos Security Applications
• BMC TrackIt
• Cisco Call Manager and Cisco Jabber
• Meraki Networking

Required Experience

1. Working toward a Bachelor’s Degree in Computer Science or Engineering related field
2. Ability to communicate technical issues or project details with other software developers
3. Strong problem solving skills and a detail-oriented mindset
4. Ability to multi-task, prioritize and meet deadlines in a fast-paced environment
5. Talented individuals who are willing to learn our business hands-on, and then apply their academic and real-world experience in our line of work.

1. Associates or Bachelor’s Degree in Technology, or equivalent working experience

Strong analytical and problem-solving skills

Ability to prioritize tasks, meet deadlines and multi-task in a fast-paced environment

Excellent verbal communication and organizational skills necessary

Strong knowledge of and experience with Windows Operating Systems including Windows 10 and Windows 7, imaging, networking, wireless, TCP/IP, Broadband connectivity

Strong knowledge of and experience with mobile devices including Iphone, Ipad, and Android

Desired experience with the following:

• Microsoft System Center Configuration Manager
• Microsoft Intune and Mobile Device Management
• Apple Configurator 2
• Microsoft Powershell
• Microsoft Azure AD
• Microsoft Exchange Online
• Microsoft Office365 Enterprise
• Microsoft Active Directory and Group Policy
• Microsoft Sharepoint Online
• Sophos Security Applications
• BMC TrackIt
• Cisco Call Manager and Cisco Jabber
• Meraki Networking