Will provide technical assistance to computer users. Answer questions or resolve computer problems for employees in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software.

Required Skills

• Supporting customers from multiples buildings in the area, as well as remote customers.
• Assisting training new hires.
• Serving as first point of escalation.
• Creating, Reset Password, deactivation NT accounts through Active Directory.
• Configuration, Installation and Troubleshooting of Windows 10 Operations systems, Microsoft Office, Email, VPN, Antivirus in a Corporate environment.
• Assisting with internal team to execute projects in the setup of computers, printers, scanners, network connection.
• Installation and configuration Network and Wireless connection on Computers, Laptops, Handheld scanner, Printers.
• Assisting in the installation and troubleshooting of Data Cabling Cat5e, Cat6, Patch Panel, Access Point.
• Installation and Configuration Laser Printers, Zebra Printers on a network environment
• Repairing and Troubleshooting Computers, laptops and printers

Required Experience

1+ years of experience supporting installation of Windows 10, Mac Operating systems in a corporate environment. 1+ years of experience in Software Installation and troubleshooting of Microsoft Office, Microsoft Teams, Outlook, Antivirus Mcafee, Crowdstrike, Cisco VPN, Adobe Acrobat, VCN, Google, Microsoft Edge.

 1+ years of experience in Hardware installation and troubleshooting Laser printers, Zebra thermal printers, troubleshooting Computers, Scanners, and portable handheld terminals.

1+ years of experience with concept basic such as DNS, DHCP, PING, TCP/IP, Domain, IP Address.

 1+ year experience with Cisco Networking and Wireless connection on computers, laptops, handheld scanners, Printers and Installation and troubleshooting, Data cabling Cat5e, Cat6, Patch Panel, Network Port Activation.

• Supporting customers from multiples buildings in the area, as well as remote customers.
• Assisting training new hires.
• Serving as first point of escalation.
• Creating, Reset Password, deactivation NT accounts through Active Directory.
• Configuration, Installation and Troubleshooting of Windows 10 Operations systems, Microsoft Office, Email, VPN, Antivirus in a Corporate environment.
• Assisting with internal team to execute projects in the setup of computers, printers, scanners, network connection.
• Installation and configuration Network and Wireless connection on Computers, Laptops, Handheld scanner, Printers.
• Assisting in the installation and troubleshooting of Data Cabling Cat5e, Cat6, Patch Panel, Access Point.
• Installation and Configuration Laser Printers, Zebra Printers on a network environment
• Repairing and Troubleshooting Computers, laptops and printers