RESERVATION SALES AGENT

Viejas Resort & Casino’s luxurious four diamond hotel is nestled close to the casino and in walking distance to our beautiful Viejas Outlet Center which is located right across from the Casino!  Become a part of a growing organization who believes in delivering on world-class service by welcoming, serving, and thanking our guests “One Guest At a Time” AND we make it a priority!

We are looking for energetic individuals who are looking to take on this new venture with Viejas and make an unforgettable experience for our guests.

This position will:

• Answer all incoming calls from guests, Casino, Sales Team and the internet while ensuring guest satisfaction, responds to guest questions
• Welcomes all guests in a cheerful manner and provide them with the highest level of customer service
• Enters and confirms bookings into the reservation system according to company’s standards
• Maintains an inventory of vacancies, reservations, and room assignments
• Assists with all Front Desk duties such as processing room reservations, guest’s check-ins/check-outs, cancellations, payment etc.
• Perform other administrative duties as needed

We take good care of our team members by offering great perks such as rewards and incentives for top-notch performance, career advancement, a variety of discounts, competitive salary, group insurance benefits, paid time off and holiday pay!   

Here’s a great opportunity to join one of the largest organizations in San Diego and experience working for a world class venue.  Consider joining us by applying at:  Viejas.com.

Required Skills

High school diploma or general education degree (GED).

1 to 2 years of related experience and/or training.  Guest service experience preferred.

Knowledge of Microsoft Office. * Ability to type 35 WPM. * Ability to learn the hotel/hospitality systems. * Ability to effectively communicate with guests and team members verbally or in written form. * Detail-oriented, organized, self-motivated, and values teamwork. * Ability to multi-task and work in a fast-paced environment. * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Required Experience

High school diploma or general education degree (GED).

1 to 2 years of related experience and/or training.  Guest service experience preferred.

Knowledge of Microsoft Office. * Ability to type 35 WPM. * Ability to learn the hotel/hospitality systems. * Ability to effectively communicate with guests and team members verbally or in written form. * Detail-oriented, organized, self-motivated, and values teamwork. * Ability to multi-task and work in a fast-paced environment. * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.