This position is responsible for assisting in planning, organizing, coordinating and controlling of specific site operations. This position may be accountable for delivering and maintaining high standards of customer service through both sales efforts and business operations.
ESSENTIAL FUNCTIONS:
1. Makes routine customer visits and directly interacts with customers during jobs, coordinating his/her efforts with the MPW Sales person to assure the customer’s job specifications are met.
2. Estimates and bids specific jobs under the direction and supervision of the Branch Manager.
3. Identifies labor and material requirements for jobs, coordinates scheduling with Operations Manager and/or Branch Manager to be sure crews are dispatched to the job sites on time with the required equipment and in compliance with all MPW policies.
4. Assures all job safety requirements are met including the completion of the Environmental Safety worksheets, conduct of safety meetings, appropriate equipment, and accident investigation when necessary.
5. Assists in preparing work order documentation, in turn driving the Branch billing and payroll function.
6. Assists in preparing job history files in order to track equipment, labor, and material needs for jobs for future implementation.
7. Directs supervisory personnel at job sites sometimes acting as a Supervisor or Equipment Operator.
8. Assists in conducting audits of job sites to assure MPW and the customers quality standards are met and that all safety regulations and other MPW procedures are followed.
9. Performs other duties as directed.
ADDITIONAL RESPONSIBILITIES:
1. This position is called upon to plan and orchestrate work flow at customer’s sites often working under time pressures, hence must be good at scheduling and balancing work loads.
2. In order to achieve positive results, the individual may be required to perform a variety of duties and shoulder a multiple of responsibilities.
3. Have ability to improvise to get jobs completed while maintaining safety, cost effectiveness, and high quality.
4. This position may be called in at various hours and days of the week 24/7, due to the emergency response nature of the business.
5. Several long and non-traditional hours are required as a regular part of this position.
6. Has the authority to make unsupervised decisions consistent with the scope of responsibilities.
KEY BEHAVIORS:
1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.
2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.
3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.
4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.
5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.
Required Skills
PHYSICAL REQUIREMENTS:
1. Ability to move up to 50 Lbs., with or without accommodation.
2. Ability to maintain a consistent workload that involves physical manual labor.
3. Ability to maintain alertness and fitness for duty.
4. Ability to position oneself for work conducted in and around confined spaces.
5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.
6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.
Required Experience
1. Associates Degree in Industrial Systems Technology is a plus.
2. High School specialization in a specific trade or vocational program is ideal.
3. High School Education or equivalent is acceptable.
4. Valid drivers license.
5. CDL License a plus.
6. Specific systems exposure in an industrial environment acceptable.
7. Specific exposure in maintenance systems including Power Generation Processors, Steel Mills, Pulp and Paper Mills and a variety of manufacturing facilities is a plus.
8. Understanding of mechanical concepts and applications.
9. Effective oral and written communications.
10. Effective listening skills.
11. Ability to interact with others.
12. 2-3 years of "hands on" experience in equipment maintenance in environments listed above preferred.
13. 2-3 years of "hands on" experience in industrial cleaning or related area such as construction acceptable.
PHYSICAL REQUIREMENTS:
1. Ability to move up to 50 Lbs., with or without accommodation.
2. Ability to maintain a consistent workload that involves physical manual labor.
3. Ability to maintain alertness and fitness for duty.
4. Ability to position oneself for work conducted in and around confined spaces.
5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc.
6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift.