Benefits:

Competitive salary

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Company: Binyod LLC Department: Business Development / Operations Reports To: Managing Director Location: Houston (Hybrid) Employment Type: Full-Time or Contract-to-Hire

Position Summary

Binyod LLC is building a Managed Services & Cybersecurity practice from the ground up and is seeking a Practice Lead to own that effort.

This role combines:

Technical leadership

Business development

Early-stage operations management

The right candidate will design MSP and cybersecurity offerings, sell them, and ensure they are delivered correctly in the early phase.

This is a hands-on builder role, not a mature MSP “caretaker” position.

What You Will Own

Design and launch Binyod’s MSP & cybersecurity service portfolio

Act as the primary technical and commercial owner for MSP clients

Drive early revenue while building repeatable delivery processes

Serve as the bridge between sales, operations, and executive leadership

Core Responsibilities

I. MSP & Cybersecurity Service Development (25%)

Define and package MSP offerings:

Managed IT (per user / per device models)

Backup & disaster recovery

Endpoint security (EDR/MDR)

Identity & access management (MFA, SSO)

Security awareness & phishing protection

Build cybersecurity offerings aligned with:

NIST / CIS Controls

Education and SMB compliance needs

Select and integrate MSP tools:

RMM, PSA, EDR, backup, SOC partners

Create SOPs, service definitions, and pricing models

II. Business Development & Solution Selling (45%)

Identify and pursue MSP and cybersecurity opportunities

Lead discovery conversations focused on:

Risk

Downtime

Compliance gaps

Translate client pain points into scoped MSP/security solutions

Own the sales cycle from first meeting to contract execution

Build pipeline and recurring revenue (MRR)

III. Early-Stage MSP Operations Management (30%)

Oversee onboarding and delivery for initial MSP clients

Define escalation paths, SLAs, and response workflows

Ensure services sold are operationally viable and profitable

Coordinate with internal teams and third-party partners

Monitor service quality, retention, and client satisfaction

Ideal Candidate Profile

This role requires technical depth, commercial instinct, and operational discipline.

Required Experience

5+ years in MSP, IT services, or cybersecurity

Direct experience with:

MSP operations (RMM, ticketing, monitoring) - ConnectWise is preferred

Cybersecurity tools and services

Selling recurring IT/security services

Experience building or scaling an MSP practice

Strong understanding of SMB and education IT environments

Technical Competencies

Networking fundamentals (LAN/WAN, firewalls, VPNs)

Endpoint and identity security

Backup, DR, and business continuity

Cloud services (Microsoft 365, Azure, Google Workspace)

Familiarity with security frameworks (NIST, CIS, HIPAA preferred)

Commercial & Leadership Skills

Comfortable owning revenue targets and delivery outcomes

Able to communicate risk and value to non-technical executives

Strong documentation and process-building mindset

Capable of wearing multiple hats in an early-stage practice

KPIs for Success

MSP monthly recurring revenue (MRR)

Client onboarding success and retention

Profitability of MSP services

Time-to-resolution and SLA adherence

Pipeline growth and close rate

Compensation & Upside

Base Salary: Competitive, based on experience

Commission / Bonus: Tied to:

MRR growth

Gross profit

Client retention

Long-Term Upside: Opportunity to grow into:

Head of MSP

Director of Cybersecurity

Business Unit Leader

Why Join Binyod LLC

Opportunity to build, not inherit, an MSP practice

Direct influence on service design and go-to-market strategy

Engineering-backed organization with real delivery capability

Long-term leadership growth as the practice scales