Job Description

Tier 2 Field Technician (New York City | Hybrid Field + Remote)
Full-Time | MSP Environment

We’re looking for a confident, customer-friendly Tier 2 Field Technician to support our clients throughout NYC. This role blends remote work with frequent onsite visits, and is perfect for someone who enjoys variety, problem-solving, and being the “face” of the company at client locations.

If you're looking to grow your skills, build deeper technical experience, and eventually move into higher-level engineering roles, you’ll feel right at home here.

What You’ll Do

• Provide Tier 2 support across multiple client environments—both remotely and onsite.

• Work from home on remote tickets, while spending 3–4 days per week onsite handling escalations, hands-on troubleshooting, and client requests.

• Support desktops, laptops, mobile devices, network hardware, servers, and cloud services.

• Troubleshoot issues involving Microsoft 365, Windows OS, macOS, Azure AD/Entra ID, printers, connectivity, and business applications.

• Deploy and support firewalls, switches, access points, and other network components.

• Assist with small-to-medium projects such as workstation rollouts, network upgrades, migrations, and hardware refreshes.

• Maintain accurate documentation in RMM/PSA tools and communicate clearly with both clients and internal teams.

• Build strong relationships through professionalism, reliability, and excellent communication.

What You Bring

• MSP experience is required —you’re comfortable with multi-client environments and shifting priorities.

• Solid Tier 2 troubleshooting experience across Windows, macOS, Microsoft 365, networking basics (DNS, DHCP, VLANs), and common business software.

• Comfort supporting field hardware—workstations, WiFi, printers, cabling basics, routers, and switches.

• Ability to solve problems independently and escalate appropriately when needed.

• Strong communication skills and a client-first, service-oriented mindset.

• Ability to navigate NYC for onsite visits (subway/walking is perfectly fine).

• A desire to learn, grow, and take on more responsibility over time.

Growth & Advancement Opportunities

We invest heavily in professional development, and this role is designed to be a launching pad. As you grow your technical depth and take on more responsibility, you’ll have opportunities to advance into:

• Senior Support Engineer

• Project Engineer / Implementation Specialist

• Systems Administrator

• Systems Engineer

• Cloud Engineer (M365/Azure)

• Network Engineer

We want you to move forward, not stay stuck in tickets forever.

Why You’ll Love This Role

• A healthy balance of remote work and onsite client interaction.

• A supportive MSP team that values collaboration and continuous learning.

• Exposure to a wide variety of environments, keeping every day interesting.

• Clear pathways to advance into higher-level engineering and system administration roles.

If you love helping people, enjoy being hands-on in the field, and want a career path that grows with you, we’d love to talk.

Qualifications

MSP Experience necessary.

Additional Information

All your information will be kept confidential according to EEO guidelines.