Benefits:

401(k)

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Join Our Growing Team!

About Us

For 15 years, we have been the trusted technology partner for businesses throughout the East Bay Tri-Valley Area. We're not just another MSP—we're a team that genuinely cares about our clients' success and our team members' growth. We believe that when our people thrive, our clients thrive, and together we create something meaningful.

We're at an exciting stage of growth, embracing emerging technologies like AI while maintaining the personal touch that has made us successful. If you're looking for a place where your contributions matter, your ideas are valued, and your career can flourish in multiple directions, we'd love to meet you.

The Opportunity

We're seeking a Level 2 IT Support Technician who is ready to make a real impact. This isn't a position where you'll feel like just a number—you'll be a valued member of our services team that works collaboratively while taking ownership of challenges. You'll work directly with our diverse client base, solving complex problems, implementing solutions, and building relationships that make a difference.

Location: San Ramon, CA (In-office with both remote support and client site visits)

What Your Day Looks Like

You'll handle a balanced mix of work (about 6-9 tickets daily) that keeps things interesting:

60% Reactive Support: Troubleshoot and resolve escalated technical issues that require your advanced expertise

40% Proactive Support: Implement improvements, work on small projects, and help clients stay ahead of problems

Provide exceptional remote and on-site support to clients across the Tri-Valley area

Manage and maintain client networks, servers, endpoints (computers, laptops, mobile devices), and cloud services

Work with M365, Google Workspace, and other cloud platforms

Collaborate with team members while maintaining ownership of your assigned challenges

Contribute to our growing AI practice and adopt cutting-edge technologies

What We're Looking For

Required Experience:

3+ years of hands-on experience working in an MSP in a similar Level 2 support role

Proven track record of exceptional client service and relationship management

Experience working both independently and as part of a technical team

Comfortable working in a fast-paced, multi-client environment

Core Technical Skills & Competencies:

Network Infrastructure:

Advanced troubleshooting of network connectivity and configuration issues

Experience with routers, switches, firewalls, and wireless access points

VPN setup, configuration, and troubleshooting (site-to-site and client VPNs)

DNS, DHCP, TCP/IP, VLAN configuration and management

Network performance monitoring and optimization

Server & Systems Administration:

Windows Server administration (Active Directory, Group Policy, DNS, DHCP, File Services)

User account management and permissions troubleshooting

Server backup and recovery solutions (data backup, disaster recovery, business continuity)

Virtualization technologies (primarily Hyper-V)

Remote Desktop Services (RDS) and remote access solutions

Endpoint Management:

Windows 11 deployment, configuration, and advanced troubleshooting

macOS and mobile device (iOS/Android) support

Hardware diagnostics and troubleshooting beyond basic repairs

Software installation, updates, and patch management

Printer and peripheral device configuration

System performance optimization and troubleshooting

Cloud Services & Applications:

Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams administration

Azure AD/Entra ID: User management, MFA, conditional access policies

Google Workspace: Gmail, Drive, Calendar, Groups administration

Cloud-to-cloud migrations and hybrid environment management

Email security, spam filtering, and email flow troubleshooting

Cloud backup and data protection solutions

Security & Compliance:

Implementation and management of security best practices

Multi-factor authentication (MFA) deployment and support

Antivirus/anti-malware management

Security awareness and user education

Basic cybersecurity incident response

Understanding of compliance requirements (HIPAA, PCI-DSS awareness helpful)

Software & Applications:

Advanced troubleshooting of business applications (LOB apps, CRM, ERP systems)

Database connectivity and access issues

Software bugs and application crash analysis

Remote support tools and remote desktop protocols

Tools & Systems (Preferred):

PSA/Ticketing systems (Autotask, ConnectWise, or similar)

RMM platforms (NinjaOne, Datto, Kaseya, or similar)

Documentation systems (IT Glue, Hudu, or similar)

Remote monitoring and automated patching tools

Essential Soft Skills:

Customer-first mindset: Ability to translate technical issues into understandable terms and deliver an exceptional client experience

Ownership mentality: Take responsibility for issues from start to resolution

Strong communication: Clear written and verbal skills for both technical and non-technical audiences

Problem-solving: Analytical thinking and ability to diagnose complex issues methodically

Time management: Effectively prioritize and manage multiple tickets and projects

Documentation: Thorough documentation of issues, resolutions, and configurations

Continuous learner: Enthusiasm for staying current with evolving technologies

Required Certifications:

CompTIA A+

CompTIA Network+

CompTIA Security+

Preferred Certifications (or willingness to obtain):

Microsoft 365 Certified: Administrator Associate

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Security, Compliance, and Identity Fundamentals

ITIL Foundation

Additional vendor certifications (Cisco, VMware, etc.)

Why You'll Love Working Here

Professional Growth:

Multiple career paths: Advance to Level 3, specialize in security/cloud/AI, or grow into leadership—the choice is yours

"You Pass, We Pay" certification policy—we invest in your success

Training & development support—we'll work with you to identify relevant training

Early adoption of AI and emerging technologies—stay at the cutting edge of the industry

Work Environment:

Collaborative team who support each other

Work primarily in our San Ramon office (no current on-call requirements)

Balance of office work, remote support, and client site visits

Your contributions are visible and valued—you're not just a number

Comprehensive Benefits:

Competitive salary: $70,000 - $90,000 (based on experience)

Health insurance

401(k) retirement plan

Paid holidays and vacation

Professional development and certification assistance

Work with modern tools and cutting-edge technology

Our Culture

We're a customer-first organization, which means we're committed to delivering exceptional experiences—both to our clients and to each other. We believe in:

Mutual growth: When you succeed, we all succeed

Meaningful work: Your contributions directly impact client success

Continuous learning: Technology never stops evolving, and neither should we

Teamwork with ownership: Collaborate freely, but own your challenges

Work-life balance: We respect your time and well-being

Ready to Join Us?

If you're excited about working somewhere your expertise is valued, your growth is supported, and your work makes a real difference, we want to hear from you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.