Benefits:

Insurance Reimbursement After 90 Days

Mileage Compensation

Free uniforms

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

We are seeking a skilled Managed Service Provider (MSP) Level 3 Technician to provide advanced IT support for SMB clients. The ideal candidate excels in complex troubleshooting, customer service, and managing diverse technical environments.

About TeamLogic IT

TeamLogic IT offers a collaborative, growth-focused environment with diverse technical projects and strong support from a nationwide network of technicians. We value innovation, expertise, and delivering smart, reliable solutions to clients.

Key Responsibilities

Advanced Technical Support: Troubleshoot and resolve complex server, network, and software issues.

Network Management: Design, implement, and maintain secure, high-performing networks; monitor and prevent issues.

System Administration: Perform updates, patching, backups, recovery, and ongoing system maintenance.

Client Support: Deliver professional, timely service; understand client needs and recommend solutions.

Project Management: Lead migrations, deployments, and installations; coordinate with teams and vendors.

Documentation: Maintain accurate diagrams, configurations, and procedures.

Compliance & Security: Ensure client systems meet regulatory and cybersecurity standards; conduct audits.

Emergency Support: Provide on-call, after-hours help for critical issues.

Service Desk Leadership: Handle escalations and implement best-practice processes.

Required Skills & Qualifications

Experience: 5+ years IT support; 2+ years Level 3 or senior role; MSP experience preferred.

Education/Certs: Bachelor’s in IT/CS preferred; Network+, Security+, Azure Admin, CCNA a plus.

Technical Skills: Windows/Linux servers, VMware/Hyper-V, Azure/AWS.

Networking/Security: Firewalls, VPNs, protocols, cybersecurity best practices; tools like SolarWinds/Auvik.

RMM/PSA: Experience with NinjaRMM, Autotask, ServiceNow, Zendesk.

Documentation: Familiar with Hudu, IT Glue, SharePoint.

Soft Skills: Strong problem-solving, communication, project leadership, and customer service.

Adaptability: Ability to work in a fast-paced MSP environment and collaborate effectively.

Work Environment

Mix of onsite and remote work with occasional travel; valid driver’s license required.

Flexible schedule, including some evenings/weekends for emergencies or deadlines.

Fast-paced, team-oriented culture focused on high-quality SMB support.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.