Benefits:

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

About Us

TeamLogic IT is a fast-growing managed services provider (MSP) committed to delivering proactive, secure, and strategic IT solutions to small and mid-sized businesses. We’re looking for a skilled and customer-focused Level II Technician to join our team and help businesses thrive through technology.

What You’ll Do

As a Level II Technician, you’ll work closely with clients and internal teams to:

Troubleshoot and resolve escalated issues from Level 1 support, including:

Windows Server, Active Directory, DHCP/DNS

Office 365/Exchange Online administration

Network devices (firewalls, switches, routers)

Virtualization platforms (VMware, Hyper-V)

Perform desktop migrations, system upgrades, and patch management

Configure and maintain backup and disaster recovery solutions

Use PowerShell and other tools for automation and diagnostics

Document solutions and contribute to the internal knowledge base

Participate in on-call rotation and scheduled on-site visits

Communicate clearly with clients and maintain high satisfaction scores

What You Bring

2+ years of experience in a technical support or MSP environment

Strong knowledge of Microsoft 365, Windows Server, and networking fundamentals

Experience with RMM tools, ticketing systems, and documentation platforms

Excellent problem-solving and communication skills

Ability to work independently and manage multiple priorities

Relevant certifications (e.g., CompTIA Network+, Microsoft, Cisco) are a plus

Why Join Us

Competitive salary and benefits

Career growth opportunities toward Level III or vCIO roles

Access to training, advisory boards, and R&D initiatives

A collaborative, client-first culture with a focus on proactive service

How to Apply

Submit your resume and a brief cover letter outlining your experience and interest in the role. We look forward to meeting you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.