Job Description
About Us
At Crown Computers, we’re a fast-growing Managed Service Provider (MSP) delivering top-tier IT support and infrastructure solutions to a diverse range of clients. Our mission is to empower businesses through smart, scalable, and secure technology. We pride ourselves on a collaborative, service-first culture where every team member makes an impact. We are currently using EOS to streamline our business operations and growth.
The Opportunity
We're seeking a skilled and proactive Network Engineer who can also act as a trusted technical advisor and account manager for selected clients. In this hybrid role, you'll design and support network infrastructure while also building long-term client relationships and helping resolve routine or advanced support requests.
Responsibilities
Design, deploy, and maintain LAN, WAN, VPN, and wireless networks across client sites
Configure and manage firewalls, switches, routers, and related network hardware
Implement network security best practices and ensure compliance
Provide Tier 2 and Tier 3 support for escalated help desk tickets across a wide range of technologies
Serve as a primary technical point of contact for assigned clients, building trusted relationships
Lead regular technical reviews with clients to align on goals, upgrades, and opportunities
Identify and recommend proactive improvements to clients’ infrastructure and services
Document system configurations, procedures, and troubleshooting steps
Work with vendors on behalf of clients for support, procurement, and service delivery
Participate in on-call rotation and assist with project rollouts as needed
Qualifications
5+ years of experience in network engineering or similar role (preferably within an MSP)
Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, physical network components, firewalls, switches, and routing protocols
Hands-on experience with technologies such as Azure, Intune, Office365, Sophos, Etc.
Familiarity with help desk ticketing systems and escalation protocols
Familiarity with contemporary best practices for network security and user authentication
Strong troubleshooting experience at the Tier 2 and Tier 3 level
Excellent communication and interpersonal skills, with experience managing client relationships
Ability to engage in technical projects and present complex topics to non-technical audiences
Relevant certifications (Network+, Cisco CCNA) are a plus
What We Offer
Competitive salary (75K-95K DOE and certifications)
Paid time off and holidays
401K company plan with a match after introductory period
Certification and training reimbursement
A supportive and team-driven work environment
Opportunities to work with diverse technologies and clients, helping you grow your skill set
**Ready to Join Us?
We’d love to hear from you! Send your resume and a brief introduction to brittany@crowncomputers.com Join a team that values both your technical skills and your ability to build meaningful client relationships. **