Job Description
Job Title: Tier 2 IT Support Engineer (MSP Environment – In Office + Field Work)
Location: Elgin, IL
Salary: Up to $75,000/year
Job Type: Full-time, In-Office with Occasional Field Visits
Are you a tech-savvy problem solver who thrives in a fast-paced, team-focused environment? Do you enjoy troubleshooting challenging issues and working directly with clients to make their IT lives easier? If so, we’d love to meet you.
We're looking for a Tier 2 IT Support Engineer to join our growing team. This is an in-office position with occasional on-site visits to client locations. You’ll play a key role in supporting our managed services clients, working alongside a tight-knit team of professionals who genuinely enjoy what they do.
What You’ll Be Doing:
Provide Tier 2 remote and in-person support for desktops, laptops, printers, and mobile devices.
Troubleshoot Windows OS, Microsoft 365, networking issues, and business applications.
Assist with server maintenance, network configurations, and cloud services support (Microsoft 365, Azure, etc.).
Handle escalations from Tier 1 support and communicate with vendors as needed.
Monitor client systems and respond to alerts via RMM tools.
Participate in client projects such as workstation deployments, firewall upgrades, or system migrations.
Document work thoroughly in our ticketing and documentation systems.
Occasionally visit client sites to resolve issues or complete hands-on installations (valid driver’s license and reliable transportation required).
What We’re Looking For:
2–4 years of experience in an MSP or similar multi-client IT support environment.
Strong understanding of Microsoft environments (Windows 10/11, Windows Server, Active Directory, Office 365).
Working knowledge of networking fundamentals (DNS, DHCP, firewalls, VPNs, routers/switches).
Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.).
Great communication skills—both with team members and non-technical clients.
Reliable, proactive, and able to manage multiple priorities in a dynamic environment.
Ability to lift up to 50 lbs and perform physical tasks related to IT equipment installation.
Bonus Points For:
Relevant certifications (CompTIA, Microsoft, Cisco, etc.)
Experience with backup and disaster recovery platforms
Exposure to scripting or automation tools (PowerShell, etc.)
If you're looking to grow your skills, work with a friendly and capable team, and build long-term client relationships, we’d love to hear from you. Apply now and let’s talk!
Qualifications
2–4 years of experience in an MSP or similar multi-client IT support environment.
Strong understanding of Microsoft environments (Windows 10/11, Windows Server, Active Directory, Office 365).
Working knowledge of networking fundamentals (DNS, DHCP, firewalls, VPNs, routers/switches).
Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.).
Great communication skills—both with team members and non-technical clients.
Reliable, proactive, and able to manage multiple priorities in a dynamic environment.
Additional Information
Salary goes up to $75,000 (depending on experience) with comprehensive benefits.