Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. THE MARKET SPECIALIST, VIRTUAL RETAIL SUPPORT GROUP, shall be responsible for the sales, marketing, service, and vehicle owner experience performance of a defined team of exclusive Dealers. The Market Specialist shall serve as the primary liaison between the OEM and assigned Dealers. The Market Specialist shall oversee approximately 15-25 Dealers whose new vehicle sales range from 12-225 units annually. Currently this position is remote work from home.
DUTIES AND RESPONSIBILITIES
- Contact and consult with assigned Retailers to ensure key OEM retail objectives and critical areas are implemented and achieved.
- Provide consultations with assigned Retailers regarding marketing strategies and monthly advertising plans.
- Contribute to and complete all distribution related assignments such as executing OEM vehicle wholesale assignments.
- Contribute to all customer related activities directed by OEM (customer conquest and marketing events, support the aftersales team with vehicle service campaigns).
- Assist in the coordination and scheduling of all Retailer-related OEM training activities.
- Support and help advance OEM strategic initiatives such as the OEM service loaner program, customer experience measures such as OEM Service Valet and concierge support, and any new strategic initiatives.
- Coordinate with the OEM Regional Manager and Market Representation departments to enact facility actions and ensure compliance with OEM corporate identity standards.
- Assist the National Consumer Affairs Team with customer service-related manners; discuss goodwill decisions to affect positive outcomes for customers.
- Monitor and manage warranty expenditure; assist in decisions related to escalated warranty repairs.
- Maintain close, effective, and collaborative working relationships with Retailer Principals, Managers, and Associates.
ADDITIONAL RESPONSIBILITIES AND DUTIES INCLUDE
- Responsible for new and certified pre-owned sales performance, parts and accessory sales, customer satisfaction, marketing compliance and overall dealership performance.
- Analyze dealership financial statement submission, interpret and counsel Dealers regarding sales performance and also understand the key fixed operations metrics required for profitable dealership operations.
- Work in tandem with local OEM finance representatives to provide the highest possible levels of communication and analysis to the Dealer Principal, General Manager, and leadership team at each assigned Dealer.
- Assist OEM Team Manager and Executive management with any brand monitoring agreement compliance such as facility development and guidelines, Dealer Sales and Service Agreement provisions, and identify high risk areas or ad hoc requests by OEM or MSXI management.
Company Description
We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce cost, while enhancing operational efficiency and customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.