Job Description

Summary:

Support the implementation of licensing and delivery improvement activities to MTS software. Provide MTS customers and employees with timely support addressing all aspects of software entitlements, licensing, and delivery with precision and expertise. Verify entitlements and accurately administer customer licenses and entitlements globally for MTS’s software platforms. Partners cross-functionally to ensure successful software contract fulfillment and distribution, and software version releases. Maintain accurate data in the software licensing and delivery platforms along with SAP records.

Primary Objectives:

Support the release of software versions to MTS’s global clientele

• Support and lead project teams in software licensing & delivery implementations.

• Provide subject matter expertise of software licensing systems as needed.

• Coordinate and support inter-department activities for the release of MTS software.

• Creates software part numbers and updates Bill of Material (BOM).

• Update and maintain new and existing versions of software within delivery platform.

• Provide release notifications to internal and external customers globally.

• Distributes software in accordance with MTS’ legal and compliance requirements.

Technical Licensing Support

• Provides licensing, entitlement, and delivery support to internal and external customers globally.
• Support software installations to internal and external customers globally.
• Modifies and creates software license and trial keys.
• Create, maintain, and deliver training for internal and external customers globally.

Maintain MTS’s software entitlement and delivery system

• Generates license keys using the appropriate licensing databases.
• Updates and maintains licensing databases as required.
• Coordinate with external vendors for delivery system updates, improvements and troubleshooting issues.

Software Contract Administration & Support

• Reviews Software contracts for accuracy and entitlements.
• Ensures software contracts and requests comply with MTS policies.
• Generates license keys and adds features using the appropriate licensing database.
• Updates and maintains licensing database as required.

Makes recommendations to management of improvements or enhancements of MTS systems and processes.

Performs other duties and responsibilities as assigned.

Qualifications

Minimum Qualifications

Education Bachelor’s degree in business administration, information systems, engineering, or other related fields

Experience
• 2 -3 years of customer service or relevant experience
• Proficiency with Microsoft Office Suite
• Strong attention to detail and ability to problem solve.
• Strong verbal and written communication skills.
• Must be self-directed and able to perform duties with little supervision.
• Customer support experience

Preferred Qualifications

• 2 years relevant project management experience
• SAP experience
• Advanced Microsoft Office & Microsoft Power BI experience
• 2+ years of experiences with updating, running queries, mining data, and managing ERP databases.

Additional Information

Best in Class Benefits

• Our total rewards package is broad and offers comprehensive support from health and wellness, to retirement and financial stability.
  • Affordable Medical, Dental, Vision Insurance
  • HSA/FSA with a company match
  • Income Protection Benefits
  • Industry Leading 401(k) plan
  • Paid Time Off
  • Parental Leave
  • Matching Gift and Volunteer Program

Opportunities to Get Involved and Give Back

• Our Employee Resource Groups (ERGs) are employee-led organizations that bring together diverse groups of people to share experiences and innovative ideas to help accelerate our path to full potential
• It is also our commitment to a diverse and inclusive work environment, strive to create a place where everyone is welcome to contribute their talents and ideas.
• ITW Hearts Giving Hope Program provide employees an opportunity to give back and help families in our neighborhoods who are in need

Additional Information

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.