Customer Support Analyst
Overview
M-Tech Systems USA, a stable and fast-growing software development company headquartered in Atlanta, is looking to add Technical Support Analysts to our team. M-Tech is the industry-leading provider for Live Animal Protein Production Performance Management Tools. Our applications can currently be found running businesses on six continents, in over 30 countries. M-Tech has built an international reputation for equipping our customers with the power to utilize comprehensive data to feed the world efficiently and effectively.

With over 150 employees globally, M-Tech currently has main offices in Atlanta, Mexico, Brazil, with additional resources in key markets around the world. The M-Tech Atlanta headquarters has approximately 60 team members in a casual, collaborative environment. The culture here is based on a passion for helping our clients feed the world, resulting in a flexible and rewarding atmosphere.

Additional information available at: http://www.mtech-systems.com

Job Description
The Customer Support Analyst position will work as part of a centralized support team assisting in the technical delivery of multiple software product lines, and will play key roles in the successful support, installation, and maintenance of the applications developed by M-Tech Systems. The Analyst will be responsible for actively supporting the implementation of the software for new and existing customers from a technical perspective. M-Tech Technical Support Analysts are accountable for executing technical project tasks and internal support deliverables on time and within scope. Additionally, they will be responsible for troubleshooting technical issues with installations and operability of the solutions.

Responsibilities 
- Work with the Support Manager and/or Project Managers to execute the scope and time of project deliverables to meet the expectations of the Project Implementation team.

- Work with the Support Manager to execute the scope and time of customer deliverables to meet the expectations of the customer.

- Manage multiple internal tickets and tasks simultaneously across different software product lines.

- Review IoT data sets for consistency and accuracy

- Solve or Route identified technical issues to appropriate workflow in a timely manner

Qualifications and Experience
Key Qualifications
- Four-year college degree in MIS or other applicable fields
- Exceptional Analytical skills and proficiency in technical software environments
- Clear decision making and problem-solving ability

- Attention to detail and ability to see tasks through to completion
- Ability to work well independently and within teams

- Self-motivated

Experience
- 2+ years’ experience in software support another relevant field preferred
- SQL Database experience preferred
- Microsoft Azure experience preferred