Job Description

We are a call center currently specializing in education admissions. We are seeking part-time and full-time Education Advocates who are energetic and motivated to join the MVA Solutions family. As an Education Advocate, you will assist admissions advisers by qualifying prospects and transferring or providing the best solution for the call. The primary goal is to provide high quality, accurate, and time-sensitive service to our customers.

Education Advocates are trained to provide solutions on a one-call resolution model. There will be an emphasis on knowledge, compliance, problem solving, and adherence to policies and procedures. We also offer a Work at Home program.

HOURS OF OPERATION

Monday – Thursday 6 a.m. to 6:45 p.m.

Friday – Saturday 6 a.m. to 4 p.m. MST

Possible Sunday hours as needed

Part-time: Minimum $12.25 an hour depending on experience.

RESPONSIBILITIES AND EXPECTATIONS

We are looking for individuals who possess strong interpersonal skills with the ability and motivation to learn and succeed. You must have excellent communication skills with the goal of anticipating the needs of the callers. With these skills, you will build a rapport with each customer to resolve customer requests on the first contact. Educating customers about the services our clients provide is paramount to your and our success.

We require you to balance your time and operate with efficiency to ensure you achieve expected performance levels and meet established goals and objectives. With your solid technical skills, you will efficiently navigate through systems and websites to maximize time to respond and resolve the service requests of our prospects.

QUALIFICATIONS

· High School Diploma or equivalent (GED) is preferred.

· Minimum of one year of customer service is preferred.

· Excellent written, verbal, active listening, and interpersonal skills required.

· Proficiency with Microsoft Outlook Office required.

Must be authorized to work in the United States without sponsorship now or in the future.

Company Description

At MVA Solutions, we only do one thing – enrich the lives of others, one phone call at a time. We’re a leader in customer service striving to make a difference, one phone call at a time. JOB SUMMARY Your mission (should you choose to accept it) is to offer excellent support and assistance to our customers. You are the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the amazing need apply.