Job Description

MW Partners is currently seeking an Operation Support Representative to work for our client who is a global leader in the aerospace, defense and security markets.

RESPONSIBILITIES AND DUTIES:

• Performs repair purchase order review to identify the work scope requested by the customer. Creates repair work order in company database. Properly captures the work scope, warranty and financial conditions of the repair.
• Submits to Finance the request for new customer creation and for financial terms to be established.
• Evaluates warranty claims and inputs the request in SAP. Review manufacturing warranty and validates warranty period.
• Ensures correct work order identification and coding of database records to accurately account for retrofit programs and RBTH programs.
• Brings completed work orders to the shop floor
• Creates subcontract PO for repairs requiring shipment to vendor or another Client facility. Ensures scope of repair, customer requirements and vendor requirements are properly reflected on the subcontracting PO.
• Creates repair orders and subcontracting PO’s (when required) for work to be performed on company owned equipment
• Completes the subcontracting transaction after equipment repaired by an approved vendor has been completed and returned to Client or drop shipped to customer.
• Proofreads outgoing work orders to verify accuracy and ensure facility obligations are fulfilled. Verifies financial and warranty coding is accurate and complete. Ensures customer is in good financial standing prior to creating delivery request of repaired equipment back to customer.
• Ensures the repair database is updated regarding changes to customer contact, invoicing and shipping information.
• Supports team in completing all transactions within the targeted timeframes. Responsible for meeting individual and team targets set for accuracy and velocity of repair administration in SAP.
• Authorizes return shipment of customer product by creating a delivery note.
• Invoice customers return orders and ensures accuracy

REQUIREMENTS:

• High school graduate or equivalent experience required.
• Certification/Associates Degree preferred or (equivalent work experience.)
• Two years data entry or service support experience preferably in Aviation, Electronics or Technical industry. Experience working in a highly regulated industry a plus.
• Additional requirements for Exchange Stock Management include an additional two years’ experience preferably in inventory management and stock analysis.
• Must be task oriented, organized, attentive to detail and process oriented. Must be able to work independently and as part of a team. Exchange Stock Management also requires the ability to analyze large datasets, calculate turn rates and ROI.
• PC, Word, Excel, Outlook and Database applications.

For a confidential discussion or to find out more, contact Vamshi on 615-682-4568 or apply now.

Company Description

MW Partners is a rapidly growing Women and Minority owned company that provides Professional and IT Staffing Services on a contract, contract to hire and direct hire basis.