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Provisioning Coordinator

M

MW Partners

Provisioning Coordinator

San Jose, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    Job Description

    MW Partners is currently seeking a Provisioning Coordinator to work for our client who is a global leader in multimedia and creativity software products.

    Responsibilities and duties:

    • Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination;
    • Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning;
    • Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly;
    • Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team;
    • Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress;
    • Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems;
    • Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors;
    • Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning;
    • Manages and maintains SharePoint accurate databases and internal dashboards;
    • Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs;
    • Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions;
    • Operates in a professional manner when representing the organization both internally and externally.

    Requirements:

    • Bachelor’s Degree preferred
    • Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude.
    • Must be detail oriented and well organized with the ability to work under pressure.
    • Need to possess strong problem-solving skills and flexibility.
    • Need to have an even temperament, with excellent work ethic and commitment.

    For a confidential discussion or to find out more, contact Rachana on 615-486-6880 or apply now.

    Company Description

    MW Partners is a rapidly growing Women and Minority owned company that provides Professional and IT Staffing Services on a contract, contract to hire and direct hire basis.

    Company Description

    MW Partners is a rapidly growing Women and Minority owned company that provides Professional and IT Staffing Services on a contract, contract to hire and direct hire basis.