Job Description

TITLE:Customer Service Representative

LOCATION:550,S. Ellis Street,Chandler,Arizona,USA,85224

SHIFT:8-5

DURATION:6 months

DESCRIPTION:

• Professionally answering inbound calls based on scheduled shift and performing diagnostic troubleshooting of NuCO2 equipment as it relates to beverage carbonation

• Utilizing deductive reasoning to ask probing questions, gather information and determine the correct course of action for each caller while ensuring all safety protocols are strictly adhered to

• Remote troubleshooting of bulk CO2 tanks, nitrogen generators and gas blenders for soda fountains and beer systems, analysis of delivery and usage history, root cause identification, accurately processing customer requests for delivery & service, understanding/conveying details about products and programs for all beverage carbonation solutions offered

• Determining proper call coding, documentation and routing• Meeting all call handling metrics for productivity, accuracy and quality

• Collaboration with other departments for escalation of critical matters, processing sales leads, payment processing• Effectively managing a heavy influx of job specific information via email updates and memos and demonstrating accountability for acting immediately on such updates

• Other duties as assigned

Additional Job Requirement 1:

• Two years of customer service experience in a call center environment• Restaurant/Food Service/Manufacturing a plus

• Ability to utilize active listening skills and interpret information which is presented verbally as well as to convey information verbally

• Ability to read and comprehend detailed instructions and correspondence and to document all activity accurately and thoroughly

• Ability to type a minimum of 35 wpm, use a multiple line telephone in an ACD environment• Basic experience using Outlook, Excel and Word• Must be very organized, multi-task and be detail-oriented

• Effective team player with excellent interpersonal skills

• Effective problem-solving skills with an attention to detail

• Must have pleasant telephone voice/manner/etiquette skills

Additional Job Requirement 2:

• High School Diploma or General Education Degree (GED)

Additional Job Requirement 3:

• Ability to work various shifts that will include evenings, weekends, and holidays

• Must be flexible to work overtime when required

• Ability to speak Spanish is a plus

Company Description

MWIDM is a certified minority and women owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. With over a decade of experience, MWIDM provides Workforce Solutions to a broad range of business sectors including Systems Integration, Banking & Finance, Telecommunications, Life Sciences, Healthcare, Energy, Technology and Supply Chain. Established in 2004, MWIDM currently employs over 3,500 industry professionals supported by 38 national and international locations throughout the U.S., India and Canada. It’s an exciting time at MWIDM as we make significant investments in growing our Healthcare staffing division.