Job Description

JOB TITLE: SPEC 2, CUSTOMER ORDER MGMT.

LOCATION: 2350 QUME DRIVE SAN JOSE CALIFORNIA USA 95131

DURATION: 12/07/2020 TO 12/06/2021

SHIFT HOURS- 1ST SHIFT

SUMMARY-

• Customer Order Management is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution

SKILLS-

• Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills
• Applies knowledge and skills to a variety of standard activities
• Works with moderate guidance in own area of knowledge
• Windows based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11i

EDUCATION-

• Bachelor's degree required - 2-4 years’ experience

DUTIES AND RESPONSIBILITIES-

• Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
• Demonstrates knowledge of standard business practices and procedures
• Performs tasks related to pre-sales service, order fulfillment and post-sales service
• Addresses moderately complex issues
• Resolves moderately complex customer issues with minimal supervision - Communicates complex information on products and services. Recommends alternate products to meet customer needs

Company Description

MWIDM is a certified minority and women owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. With over a decade of experience, MWIDM provides Workforce Solutions to a broad range of business sectors including Systems Integration, Banking & Finance, Telecommunications, Life Sciences, Healthcare, Energy, Technology and Supply Chain. Established in 2004, MWIDM currently employs over 3,500 industry professionals supported by 38 national and international locations throughout the U.S., India and Canada. It’s an exciting time at MWIDM as we make significant investments in growing our Healthcare staffing division.