Job Description

JOB TITLE: CUSTOMER CONTRACT ADMIN

LOCATION: 3750 TORREY VIEW CT SAN DIEGO CALIFORNIA USA 92130

DURATION: 12 MONTHS

NOTE: Job is based in San Diego and that this is an onsite/in person job. While we are working remotely for now, all candidates should understand that they can be called back to the San Diego office as soon as it’s safe to resume.

JOB FUNCTIONS:

• Primary responsibilities include monitoring accounts receivable balances
• Perform collection functions on assigned account; resolve customer disputes related to non-payment
• Conduct payment negotiation. Escalates accounts as necessary.
• Works closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment.
• Ability to review contractual terms and communicate those with customers and internal teams to help resolve discrepancies and obtain payment.
• Ability to multi-task.
• Excellent analytical/reasoning skills Attention to detail.
• Good verbal/written communication skills. Ability to work both independently and part of a team.

DUTIES:

• Collect customer payments in accordance with payment due dates
• Identify issues attributing to account delinquency
• Perform reconciliations as necessary
• Review and monitor assigned accounts and all applicable collections reports
• Provide timely follow up on payment arrangements
• Maintain required level of documentation on collection efforts
• Escalate delinquent accounts as per the Escalation Protocol
• Complete all reports on delinquent accounts by the established deadlines
• Analytical thinking
• Ability to prioritize work in consideration of deadlines
• Intermediate excel skills

EDUCATION:

• High school diploma or GED

Company Description

MWIDM is a certified minority and women owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. With over a decade of experience, MWIDM provides Workforce Solutions to a broad range of business sectors including Systems Integration, Banking & Finance, Telecommunications, Life Sciences, Healthcare, Energy, Technology and Supply Chain. Established in 2004, MWIDM currently employs over 3,500 industry professionals supported by 38 national and international locations throughout the U.S., India and Canada. It’s an exciting time at MWIDM as we make significant investments in growing our Healthcare staffing division.