Job Description
Mach-1 Express Wash is not your typical carwash. We are a family-owned and operated business that has more than 10 years of experience in the express carwash industry. Our washes have top-of-the-line, state-of-the-art equipment that allows our staff to focus on creating a great experience for our guests and maintaining a clean wash site. Our Customer Service Attendants' primary responsibility is to help provide a safe, fast, clean, and friendly experience to our carwash customers. As a business, we are dedicated to living up to our tagline – Everything It Takes, or EIT. Our commitment to our employees and customers is to do “Everything It Takes” to be the best. At Mach-1, we have three areas of focus: Culture, Customer Service, and Cleanliness.
Responsibilities at Mach-1 are focused around our Three Cs:
Culture
- Share a smile with coworkers and customers alike.
- Maintain regular and predictable attendance.
- Motivate team members by leading by example.
- Follow our dress code/appearance standards.
- Learn about what makes our car wash exceptional by studying our equipment and understanding the chemicals involved with our operation.
- Work with 100% effort 100% of your time on shift.
Customer Service
- Greet customers and assist them in selecting a wash package from our pay terminal.
- Educate customers on what makes our car wash exceptional using your knowledge of our equipment and chemicals.
- Work to satisfy any customer issues that may arise.
- Operate store equipment such as computers, cash register, and other store equipment.
- Utilize strong written and verbal communication skills to communicate effectively with customers and team members.
- Successfully complete all required training regarding the customer service aspect of the wash.
Cleanliness
- Maintain the site’s equipment by strictly following our detailed preventative maintenance program.
- Uphold cleanliness expectations with housekeeping duties.
- Successfully complete all required training regarding the cleanliness and maintenance of the wash.
Customer Service Attendants may be required to perform other duties as assigned – this list is not meant to be all-inclusive.
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