The Field Applications Specialist will be responsible for providing technical support, training and customer service to both current and potential customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform installations, training and validations on our chemistry analyzers

• Perform validations on current and future non-Company instruments. .

• Provide on-site technical support and training for all Company reagents and chemistry analyzers.

• Coordinate field service support with outsourced Engineers and Company Technical Service personnel.

• Perform technical presentations at customer sites to prospective customers or at the National Sales Meeting.

• Assist sales people and customers with writing protocols for Company and non-Company assays and performing work flow analysis.

• Ensure correct documentation for product complaints.

• Provide On- Call support before and/or after hours as required by the Department.

• Provide feedback to Company on product performance with suggestions for product improvements and new product development.

QUALIFICATIONS AND REQUIREMENTS

• BA/BS in a Biological Science or equivalent education with experience required; Clinical Laboratory Scientist or Medical Technologist preferred

• Minimum of 2 years instrumentation experience in a clinical laboratory strongly preferred

• Experience working as a field applications/technical support rep required

• Experience with Laboratory Information Systems (LIS) also strongly preferred.

• Must be able to travel Monday through Friday as required