This position reports to the Regional Service Supervisor or Regional Service Manager. This field-based position is responsible for providing onsite service and telephone support of laboratory instrumentation and associated peripheral components at customer facilities within a designated geographical area. This position will provide high level service quality while ensuring compliance with all company policies & procedures. This individual will need to maintain an understanding of FDA and ISO quality system requirements. The job requires the individual to be a team player with the ability to function well in a challenging and fast paced environment. Must have strong technical skills; be enthusiastic, positive, dependable and customer focused.

What you get to do

While adhering to the policies and procedures of the department and company, the FSE is directly responsible for the installation, repair, periodic maintenance and servicing of laboratory instrumentation by providing superior service to achieve the highest level of instrument performance. Specific job duties are listed below;

• Install, troubleshoot, repair and schedule maintenance on laboratory instruments
• Overnight and air travel required. Frequency and duration will vary depending on business needs. Travel may be immediate or scheduled in advance. International travel possible and the ability to obtain a valid passport is required
• Provide cross coverage for other FSE territories & customers as needed
• Complete all administrative responsibilities in a timely and accurate manner as required by company policy or as directed by management
• Responsible for the organization, management and control of trunk stock parts inventory
• Fully comply with all servicing procedures, quality systems requirements and compliance
• Collaborate with Instrument Service Center (ISC) personnel in remanufacturing of laboratory instruments
• Maintain compliance in all work activities
• Responsible for making travel arrangements (booking hotels, air travel) and other transportation required in supporting customers
• Perform other duties as prescribed by service management

Your background and expertise 

• A minimum of two years field service support of medical equipment or equivalent experience
• An associate degree in electronics, military technical training, or equivalent education
• Must have and maintain valid US drivers license and acceptable driving record
• Must be proficient in Windows 7/8/10 operating software and Microsoft Office; ability to learn and become proficient in other software programs as required
• Must be able to read and interpret electronic schematics, fluidic diagrams and mechanical drawings
• Experience using a digital multimeter, have basic electronic soldering skills, and other general electronic technician competencies
• Solid verbal and written communications skills
• Good organizational skills and attention to detail in order to maintain all documentation at the highest levels of accuracy using good documentation practices
• Excellent customer service and problem-solving skills to understand, follow through, and resolve instrument issues and the needs of customers
• Possess a sense of urgency to deliver timely results and resolve issues quickly
• Must be willing to travel overnight and by air as business requires, up to 65% of the time
• Service territory for this position is Eastern PA, and covers NY State when needed. Candidate must live in service territory.
• Must have the ability to define problems, collect data, establish fact(s) and draw valid conclusions. In addition, the ability to interpret technical instructions in both mathematical and diagram form and deal with abstract and concrete variables
• Experience working in an FDA or ISO regulated medical device industry
• Must be willing to submit to random drug test and background check
• Must pass a physical abilities test

Pay

• $75,000 - $85,000 base salary
• $12,000 annual bonus divided up quarterly
• Company Car
• Time and a half overtime.
• Standard benefits and 401k matching