We are seeking a talented and highly motivated individual to join an industry leader of Diagnostic Systems and Reagents . This position will report directly to the Manager, Field Service Engineering, and must be located near a major airport.

As a Field Service Engineer you will serve as a technical lead for installation and service for all company instrumentation. The Field Service Engineer will be customer focused and process driven.

 Responsibilities:

• Installation of instrumentation at new and existing customers for both commercial and clinical sites.

• Perform onsite service for emergency calls and scheduled maintenance.

• Perform improvements to increase instrument performance and reliability.

• Complete and submit all required complaint documentation in a timely and professional manner.

• Support training and implementation plan with the customer and field team.

• Work cross functionally within the organization to meet customer expectations.

• Perform Site Assessments and review customer requirements prior to installation.

• Troubleshoot and diagnose instrument failures through log analysis and service software.

• Follow standard practices and procedures as outlined in service documentation.

• Escalate customer issues and unresolved product issues to Service management.

• Accurately manage service spare parts inventory.

• Support On-Call rotation as required.

• Responsible for ensuring customer satisfaction through exemplary service.

• Effectively communicate with Sales and Service management.

• Other responsibilities as assigned by your manager or the company.

Requirements:

• 2-5 years of experience preferred as a Field Service Engineer in the medical diagnostics industry.

• BS/MS in a related engineering or medical field or equivalent experience can substitute for degree.

• Laboratory instrumentation and automation experience preferred.

• Experience repairing electro-mechanical systems and troubleshooting through log analysis.

• Committed to quality with excellent attention to detail.

• High level of motivation to overcome difficulties in changing environment.

• Experience with Sales Force or other CRM’s.

• Demonstrated interpersonal and diplomacy skills.

• Excellent communication skills both verbal and written.

• Proficient computer skills.

In addition, you will need:

• Willingness to travel up to 90% in the United States with the potential for occasional international travel.

• Valid Driver’s License

• Ability to lift 50lbs