Provide: Resume and cover letter highlighting skills and relevant experience.

Those who apply without a cover letter will be immediately disqualified.

Macro Connect is a small but growing Managed Service Provider team working out of a historic library in Detroit. We are focused on helping schools and businesses achieve breakthrough performance by leveraging technology.

Our goal is to hire a Level II IT Technician that fits with our company values and can provide extraordinary service to our customers. New hire will be responsible for on-site and remote technical support for our diverse group of clients.

Shared values are as important to us as skillset. We like and care about our co-workers and will drop everything to help someone in need. We care deeply about the Metro Detroit community and believe we can play a part in the bright future ahead. We are constantly seeking out opportunities to expand our expertise and improve our clients' environments. If we are working against a deadline, we do whatever it takes to meet it. If we face a difficult challenge, we work together to overcome it. If we make a promise, we see it through.

We deal with demanding clients and we expect our employees to take that in stride, keep a smile on their face, and produce great results. Details matter to us and we pride ourselves on getting things right the first time. We are obsessed with technology, hardware, and software and its application in schools and businesses and are excited when we can provide a solution that improves outcomes.

Desired Skills and Experience:

• Technology support in an educational environment
• Network infrastructure implementation and support: physical and virtual servers, routers, firewalls, switches, wireless access points
• Cloud services implementation, migration, and support (Google G Suite and Office 365)
• Chromebook implementation, management, and support
• Physical repair of laptops and workstations including laptop screen replacement
• Active Directory management

Minimum Requirements:

• Relevant degree and/or certifications and 3 to 5 years of experience in an IT support role
• Reliable transportation for use during business hours
• Ability to be a self-starter, who can be trusted to work largely unsupervised
• Ability to pass a criminal background check in order to be eligible to work in

Benefits :

• Health, Dental, Vision (75% covered)
• Life Insurance (provided)
• Short-term Disability (provided)
• Paid time off
• Retirement plan with match
• Wellness (physical, mental, financial)
• +Profit sharing
• Additional voluntary benefit options are available