Level II Onsite Support Technician

Department: Service Delivery
Reports to: IT Support Manager **
Salary:** $55,000-$65,000

Does this sound like you?

Would you love solving IT problems for a thriving city in Michigan? Have you tackled nearly every thorny IT issue from Windows to Google to Network Engineering? Do you love working at a client site day-in and day-out and building strong relationships with people who need IT services? Are you obsessed with solving people's IT needs? If so, our Level II Onsite Support Technician role may be the one for you!

What does this job entail?

One of our major clients at Macro Connect is a city in a nearby Detroit suburb. You'd be the main point of contact for this client, doing exceptional work and earning their respect, while working onsite every day at their multiple facilities. You'd have others supporting your work, but serving this client would be your major responsibility.

This position requires a variety of strong technical skills, the ability to solve problems, and a level of sophistication that enables you to speak to administrators, the fire chief, and city officials every day. **
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Desired Skills and Experience:

• Technology support in a city environment
• Network infrastructure implementation and support: physical and virtual servers, routers, firewalls, switches, wireless access points
• Cloud services implementation, migration, and support (Google G Suite and Office 365)
• Mobile Device Management (cell phones and tablets
• Experience with Access control and Surveillance
• Experience with VoIP Telephony
• Experience with A/V for streaming and recording this city's public access meetings
• Physical repair of laptops and workstations including laptop screen replacement
• Active Directory Management

Minimum Requirements:

• Relevant degree and/or certifications and 3 to 5 years of experience in an IT support role
• Reliable transportation for use during business hours and occasionally in the evenings
• Ability to work some evenings to cover IT needs for city meetings
• Ability to be a self-starter, who can be trusted to work largely unsupervised
• Ability to pass a criminal background check

****Benefits :

• Dental insurance
• Health insurance
• Paid time off
• 401K Retirement plan, including a company match
• Vision insurance
• Life insurance
• Short term disability
• Company-wide performance-based annual bonus
• Profit sharing

**Who is Macro Connect?
** Macro Connect is a small but growing Managed Service Provider team working out of a historic library in Detroit. We are focused on helping schools and businesses achieve breakthrough performance by leveraging technology.

Our goal is to hire a Level II IT Technician that fits with our company values and can provide extraordinary service to our customers. Our new hire will be responsible for onsite and remote technical support for our client that is a suburban city.

Shared values are as important to us as skillset. We like and care about our co-workers and will drop everything to help someone in need. We care deeply about the Metro Detroit community and believe we can play a part in the bright future ahead. We are constantly seeking out opportunities to expand our expertise and improve our clients' environments. If we are working against a deadline, we do whatever it takes to meet it. If we face a difficult challenge, we work together to overcome it. If we make a promise, we see it through.

We deal with demanding clients and we expect our employees to take that in stride, keep a smile on their face, and produce great results. Details matter to us and we pride ourselves on getting things right the first time. We are obsessed with technology, hardware, and software and its application in schools and businesses and are excited when we can provide a solution that improves outcomes.