Mad Science of Detroit is currently looking for an Operations Manager.

Join a growing company dedicated to getting kids excited about science! Mad Science of Detroit is the area's premier provider of STEM enrichment programming and entertainment. We are a local franchise of the Mad Science Group, which has been providing science-themed programming for more than 30 years.

Job Description:

The Operations Manager is an integral member of the Mad Science team. He/she is responsible for tasks supporting the daily operations of Mad Science of Detroit including staffing, marketing, customer communications and fulfillment of Mad Science programs. The Operations Manager engages in a variety of activities related to client order processing, lead handling, data entry, customer communications, marketing campaigns, staffing and training. The Operations Manager contributes to the sales and marketing efforts on a range of projects as well as driving processes essential to the company's day to day operations. Additionally, the Operations Manager will a Mad Science instructor and may perform or assist with Mad Science programming at client locations as required.

Tasks & Responsibilities

· Answer phones and address customer inquiries; book Mad Science programs from inbound calls

· Assist with managing social media presence and email marketing campaigns.

· Assisting and creating print marketing materials including flyers, ads for print publications, and program-related print materials such as registration flyers

· Assist with on-site administration of school programs

· Responsible for hiring, training, coaching, and managing the Mad Science Team.

· Serve as a substitute instructor when necessary

Desired Skills

· Excellent customer service and interpersonal skills

· Ability to work independently and with minimal direction

· Proficiency with Microsoft Office, and Google applications

· Experience managing online marketing campaigns and social media marketing, Google is a plus, but we will train

· Excellent organizational skills and attention to detail

· Energetic, outgoing and FUN personality

· No Science background is necessary, but you must be willing to learn!

Preferred

Previous experience in marketing, business management, supervising staff or comparable experience in a similar role desired. A background working with children or children’s programming is a plus.

Work Schedule:

We are flexible on an exact work schedule, but we require 30-40 per week M-F between the hours of 8:00AM and 5:30PM. All Managers also work a rotating weekend schedule of Saturday morning, (3-4 hours) 1-2 times per month.

Salary & Benefits:

Salary, is open, based upon your skills. Please state salary requirements in your cover letter.

Email all cover letters and resumes to Kathy@madsciencemilwaukee.com

You may also apply online at milwaukee.madscience.org