PHARMACY ADVOCACY NAVIGATOR

U.S. healthcare today is confusing, inefficient, and expensive. Maestro Health is on a mission to change that.

Our team of Maestronites (yep, that's what we call ourselves) is revolutionizing not only the way we view health and benefits but also the way we live with our benefits.

We're owned by AXA and we're growing fast. Really fast. So, we're looking for hard-working, talented, passionate, and like-minded people who want to join us on our mission. Sound like a team you'd love to join? Good news for you: we're hiring.

WHAT YOU WILL BE DOING:

We are looking for a dedicated Pharmacy Advocacy Navigator to establish and maintain relationships with customers by taking personal and complete responsibility for each customer interaction to ensure that all customer needs are met completely, promptly, and professionally. As a Pharmacy Advocate, you are a primary internal representative for our organization; you must convey to the customer a sense of expertise in our services. This position requires tact, empathy, and professionalism.

The Pharmacy Advocacy Navigator works closely with the patient, provider and alternate sourcing or funding vendors and will be the point of contact to walk customers through the process of securing their medications on an ongoing basis.

• Serve as the primary contact point, advocate, and informational resource for patients, care team, family/caregiver(s), manufacturers, and foundations.
• Assist patients with gathering required documentation for alternate sourcing.
• Facilitate and manage the process of securing medications through alternate sourcing or funding and track status, while providing patient awareness of where they are in the medication procurement process.
• Work closely with the member, providers, and drug manufacturers through the alternate sourcing process, gathering patient and healthcare provider requirements and coordinating delivery of medications and refills.  
• Support the patient in managing their medication procurement and refills, as needed with appropriate procurement channel.
• Assist with data collection and generation of patient inquiries.
• Demonstrate excellence in both internal and external customer service.
• Contribute innovative ideas to enhance and create internal programs that are in alignment with healthcare industry standards and needs.

WHAT SUCCESS LOOKS LIKE:

• Ability to have empathy and communicate with diverse population groups
• Ability to build and maintain professional working relationships with members and providers/ healthcare staff
• Prior experience with managing competing priorities and effective time management
• Demonstrate excellence in both internal and external customer service
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality

WHAT YOU NEED:

• An Associate Degree in medical office assisting, CNA, medical assistant, Certified Pharmacy Technician, or equivalent work experience/education in a healthcare setting is required
• 2 years in a call center setting or 1+ years Pharmacy experience preferred
• Demonstrated ability to adapt and learn new skills, tools, and technology
• Demonstrated ability to multi-task and work in a fast-paced environment
• Detail oriented
• Ability to work under difficult circumstances with a wide variety of individuals
• Strong written and verbal communication skills
• Team-player who can also work individually
• Able to take and follow through with delegated tasks and accountability
• Resourcefulness in problem solving
• Proven organizational skills
• Beginner to intermediate proficiency in Adobe Pro
• Beginner to intermediate proficiency in Microsoft applications: Excel, Word, Outlook, PowerPoint
• Ability to demonstrate excellent customer service and strong cultural competency
• Ability to adhere to strict confidentiality guidelines

WHY WORK AT MAESTRO HEALTH?

• Personal, Vacation and Sick Time
• Medical and Prescription
• Dental
• Vision
• Life and Disability
• Health and Wellness programs
• 401k with Employee Match
• Kashable
• Figo – Pet Insurance

We have great perks in each of our offices, along with a fun, energetic and fast-paced environment, and WHAT WILL REALLY DRIVE YOU IS OUR VISION. Maestro Health is making employee health & benefits people-friendly again by making healthcare easy to understand, tools easy to use, and costs easy to control. We are aiming to become a household name within the employee health & benefits space.

We can't do that without great people. We want to hear “WOW! That was the best job and business experience I ever had!” from every Maestronite – past, present, and future. You should be personally challenged, laugh, work your tail off and look forward to coming to work.

ARE YOU READY TO BECOME A MAESTRONITE? LET'S DO THIS.

Maestro Health is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.