ONE TEAM. ONE DREAM.

BENEFITS:

• 80% Company Paid Employee Medical and Dental Insurance
• 50% Company Paid Family Medical and Dental Insurance
• Vision Insurance
• Life Insurance
• HSA with Company Contribution
• 401(k) with a company 4% match
• Paid Vacation
• Paid Holidays
• Competitive Wages
• Future Advancement Opportunities
• Positive Team and Skill Enhancing Atmosphere
• Paid Training
• Being apart of a family. We do more than just work together! Family comes first at Magic. Our goal is to create a culture where you are surrounded by people who grow with you personally and professionally. From company parties to team camping trips, being apart of The Magic Team is being a part of a family.

ABOUT US:

Here at Magic Electric, Plumbing, Heating and Air we have a true passion for providing an honest and helpful work environment where every employee can commit themselves to giving our customers exceptional workmanship, extraordinary service, and professional integrity. We keep on growing because we only hire the best, and our customers love us for it. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Job Description

Summary:

Essential Functions include but are not limited to:

• Pulling permits for jobs and communicating with all necessary personnel.

• Assist with call center, including but not limited to, taking inbound calls, making outbound calls and communicating with customers on all necessary channels.

• Deliver scripts with authentic cadence; be clear, compelling, and personable.

• Learn the business and learn how to maximize opportunities by prioritizing the most urgent customer

calls.

• Ensure a quality customer experience by relaying detailed and accurate information to the technicians in

the field.

• Record and report the service calls.

• Participate in training so that you grow and develop as a professional.

• Update customers throughout the day on the technician's progress.

• After hours rotation.

Requirements:

• IT competent; good typist and proficient with phone systems.

• Highly organized with exceptional follow-through abilities.

• Strong verbal and written communications.

• Ability to build trust, diffuse conflict and hold others accountable.

• Personality that blends well with a fast-paced, goal-driven environment.

• Competitive individual contributor who also loves to win as a team.

Supervisory Responsibility:

• Enforces safety and work performance standards and regulations.

• Adheres to company core values.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.

Safety:

This position is safety sensitive and drug free, must adhere by the company's Employee Handbook and Safety

Manual. Due to the nature of the trade, Magic Electric, Plumbing, Heating and Air participates in a reasonable

suspicion drug/substance screening process designed to meet our commitment of being a drug free

organization. The company reserves the right to require its employees to present themselves for testing

immediately following a work-related incident.

Travel:

Some travel may be required outside of the Boise area.

Company Core Values

ATTITUDE: Win the Day, Customer Focus, Commitment, Community Involvement

INTEGRITY: Have Heart, Say It Do It, Lead by Example, Stay Honest

CHARACTER: Organization, Reliable, Professional, Personable

VISION: Relentless Improvement, Innovation, Opportunity, Environment

DETERMINATION: Elite Work Ethic, Lead the Industry, Whatever It Takes, Get Shit Done

SAFETY: Start with You, Respect the Unexpected, Extreme Accountability, Do What's Right Not What's

Easy