Job Description

• Weekday & Weekend Shift
• $18.00
• Schedule:

• * Tuesday – Friday: 9 AM to 5:30 PM
  

  • Saturday: 10 AM – 5 PM
  • Total Hours: 38.5
• A Mailroom Delivery Attendant/Concierge is a front-line customer service professional responsible for managing and distributing mail and packages in a residential or office building. The role combines the organizational skills of a mailroom clerk with the hospitality and guest services of a concierge.

Duties and responsibilities:

Mail and package handling

• Accepting and logging all incoming mail, packages, and deliveries from various carriers like USPS, FedEx, and UPS.

• Notifying residents when packages or registered mail have arrived.

• Distributing mail and packages to the correct recipients or storing them in a secure package room.

• Researching and rerouting unidentified mail.

• Processing outgoing mail and preparing packages for shipment.

• Conducting regular audits of the package room to ensure inventory is accurate.

• Concierge and resident services

• Valet resident and guest vehicles

• Greeting and providing a friendly, welcoming presence to all residents, guests, and vendors.

• Monitoring lobby traffic and managing building access for visitors and contractors.

• Answering resident inquiries via phone, email, and in person.

• Coordinating with building management and maintenance teams to log and resolve resident requests.

• Facilitating amenity reservations, such as for a party room or conference space.

• Assisting with administrative tasks like keeping resident records up to date.

• Providing local recommendations for restaurants, events, and other services.

• Building security and safety

• Conducting regular patrols of the building and monitoring surveillance cameras.

• Ensuring only authorized vehicles can access the building’s parking lot.

• Reporting any suspicious activity or maintenance issues to the appropriate management.

• Handling keys and managing a sign-in/sign-out log for new residents.

• Preferred skills and qualifications:

  • Customer service: Exceptional interpersonal, communication, and problem-solving skills to interact effectively and politely with a wide variety of people.
  • Organizational skills: Strong attention to detail and ability to multitask effectively to manage the flow of packages and resident requests.
  • Technical skills: Proficiency with mail tracking systems and standard office applications like Microsoft Office.
  • Professionalism: A dependable and professional demeanor, with a positive and helpful attitude.
  • Experience: Experience in hospitality, customer service, or a front desk role is often preferred.

Qualifications

• You have experience driving vehicles with both automatic and manual transmissions.
• You currently have and will maintain a valid driver’s license.
• You have a safe driving record in accordance with Senior Lifestyle company policy.
• You are kind and approachable.
• You can speak and understand the English language.
• Fluency in Spanish is preferred but not required.

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.