INBOUND & OUTBOUND CALL CENTER SPECIALIST   

WHO WE ARE: 

At Mainstream, we keep on growing because we only hire the best, and our customers love us for it;  our BBB A+ rating is no accident!  We’ve been at this for over 20 years here in the Spokane/CDA area, you’ve probably seen our trucks and our ads. We want technicians who are committed to solving problems for our clients, doing the job right, and standing by their work 100%.

WHY WE NEED YOU 

Mainstream is growing & to keep up with demand we need a talented individual to compliment our Residential team. Our ideal customer service representative will be highly motivated, have a strong ability to multi-task, while maintaining exceptional customer service, strong organizational and follow through abilities and superior communication skills with clients, office staff and team members. 

THE BIG TASK

YOU WILL PROMOTE CUSTOMER SATISFACTION BY CONVERTING INCOMING & OUTBOUND CUSTOMER CALLS INTO BOOKED SERVICE APPOINTMENTS.

Our ideal candidate must have proficiency in the following:

• Excellent customer service skills
• Typing skills and proficient with phone systems
• Highly organized and exceptional follow-through abilities
• Strong verbal and written communication skills
• The ability to schedule accurately and correctly

KEY SUB TASKS

• Answer inbound calls 
• Make outbound calls to customers 
• Participate in training
• Maintain and update our customer database
• Promote our brand
• Maintain communication with dispatchers and managers

SKILLS AND EXPERIENCE

REQUIRED:

• 1 year prior call center experience
• The hours will be Monday through Friday 9:00AM to 5:30PM
•  Highly organized
•  Strong verbal and written communication skills
• Clearly understands what it means to work in a fast-paced, goal driven environment
• Strong multitasking ability
• Professional phone etiquette
• Passion for providing great customer service
• Excellent problem-solving skills

WHAT WE OFFER

• Medical, Dental & Vision insurance – We pay for 100% of your health insurance premium 
• Retirement Saving: We’ll help you set up a 401(k) with a 4% company match 
• Top pay & incentives 
• Paid time off
• 6 Paid holidays 
• Ongoing Professional and Personal Development Training Opportunities: both in-house and across the country
• Community Focus: We are dedicated to serving our customers as well as the greater good; by contributing to both local and global causes