Maintenance Account Manager
Landscape Maintenance Division
Full-Time |
ABOUT SOUTHERN GRACE LANDSCAPE
Southern Grace Landscape is a professional landscape and turf maintenance company specializing in custom residential and commercial landscape maintenance, and Installation, as well as athletic field maintenance. We work to provide top quality service and excellent customer service. We are seeking an experienced and driven Maintenance Account Manager to lead our landscape maintenance division and ensure exceptional service delivery across our client portfolio.
POSITION OVERVIEW
The Maintenance Account Manager oversees all aspects of the landscape maintenance division — from crew scheduling and employee management to customer relations and enhancement upsells. This role requires a well-rounded leader who can balance operational efficiency, team accountability, and client satisfaction, while identifying opportunities to grow accounts through enhancement services.
KEY RESPONSIBILITIES
Division Oversight & Scheduling
Oversee day-to-day operations of the landscape maintenance division across all assigned properties
Develop and manage crew schedules to ensure efficient routing, timely service, and appropriate coverage
Adjust schedules as needed based on weather, plant conditions, and seasonal workload changes
Monitor crew productivity and job completion to ensure quality and efficiency standards are met
Employee Management
Supervise, train, and support maintenance crew leaders and field staff
Conduct performance evaluations and provide ongoing coaching and feedback
Assist with hiring, onboarding, and disciplinary processes for maintenance personnel
Foster a culture of accountability, safety, and pride in workmanship across the division
Customer Relations & Account Management
Serve as the primary point of contact for maintenance clients, building strong long-term relationships
Conduct regular property walkthroughs and quality inspections with clients
Respond promptly and professionally to customer concerns, service requests, and complaints
Communicate proactively with clients regarding service schedules, property conditions, and recommendations
Enhancement Sales & Account Growth
Identify and present enhancement opportunities to existing maintenance clients, including plantings, mulch, irrigation, and seasonal color
Prepare proposals and pricing for enhancement and upsell projects
Partner with sales enhancement operations team to ensure smooth handoff and execution of upsold work
Quality Control & Administration
Maintain accurate records of property visits, services performed, and client communications
Monitor budget and labor costs to ensure profitability across the maintenance division
Coordinate with leadership on contract renewals, pricing adjustments, and service scope changes
QUALIFICATIONS
Education & Experience
Bachelor's degree in Horticulture, Landscape Management, Business, or a related field preferred
3+ years of experience in landscape maintenance, account management, or a related supervisory role
Experience managing crews and overseeing multiple commercial or residential properties strongly preferred
Sales or upsell experience within a landscape or service-based industry is a plus
Knowledge, Skills & Abilities
Strong knowledge of landscape maintenance practices, plant health, and seasonal service needs
Excellent leadership and team management skills with the ability to hold staff accountable
Strong communication and relationship-building skills with a customer-first mindset
Ability to identify enhancement opportunities and confidently present them to clients
Highly organized with the ability to manage multiple properties, schedules, and priorities simultaneously
Valid driver's license with a clean driving record
WHY SOUTHERN GRACE LANDSCAPE
Lead a core division and play a direct role in shaping the client experience and company growth
Competitive compensation commensurate with experience, with opportunity for performance-based incentives
Opportunities for professional development and advancement within a growing company
Supportive team culture built on integrity, excellence, and service
Southern Grace Landscape is an Equal Opportunity Employer.
www.southerngracelandscape.com