Job Description
Are you great with troubleshooting and problem solving? Do you have excellent customer service skills? Do you thrive when getting to make a difference? This is the position for you!
What you will do:
- The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations.
- Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner
- Compile and evaluate information about each facility repair issue to determine whether repair or replacement, based upon cost parameters, is the most appropriate and cost-effective solution
- Calculate total job costs; manage the work order process to include creating purchase orders (P.O.), dispatching vendors, and approving work orders and cost revisions within authorized financial limits
- Determine the most cost-effective means of sourcing parts and equipment
- Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs
- Develop and maintain relationships with vendors to ensure competitive pricing and quality services
- Provide training on basic facility maintenance procedures to store personnel using videos and other training materials
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures