Maintenance Concierge - Grand Street + State Street Apts (727 units)

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Forge Management, LLC

Maintenance Concierge - Grand Street + State Street Apts (727 units)

Seattle, WA
Full Time
Paid
  • Responsibilities

    Maintenance + Facilities Concierge

    (Site Logistics Technician)

    COMMUNITY SUCCESS DIVISION

    Hourly Pay + Commission + Bonuses + Benefits

    Who We Need

    We're seeking an organized orchestrator who can transform maintenance coordination into resident delight. As our Site Logistics Tech, you'll be the vital connector between residents' needs and facilities solutions—ensuring responsive service while maximizing operational efficiency through thoughtful scheduling, vendor coordination, and project management.

    What You'll Do

    In this role, you'll blend logistical precision with relationship building:

    • Work Order Orchestration : Coordinate all maintenance requests with efficiency and care, prioritizing resident needs while optimizing team resources.
    • Preventative Excellence : Manage preventative maintenance schedules and inspection processes to proactively preserve property condition and resident satisfaction.
    • Project Support : Assist with improvements and repairs by obtaining competitive bids, tracking progress milestones, and ensuring quality standards and deadlines are met.
    • Space Access : Serve as the trusted liaison for vendors and service providers, ensuring seamless access while maintaining property security.
    • Turn Coordination : Schedule and oversee unit turns to minimize vacancy periods while maintaining exceptional quality standards for incoming residents.
    • Team Support : Run property errands, coordinate deliveries, and provide logistical assistance to the entire Community Success team.
    • Resident Engagement : Build rapport with residents to coordinate convenient repair scheduling and foster positive maintenance experiences.
    • Technology Utilization : Leverage AI-enabled communication and scheduling applications to maximize team efficiency and service delivery.

    Your Impact Will Be Measured By

    • Work order turnaround time and completion quality
    • Apartment turn time and quality standards
    • Inspection thoroughness and follow-through
    • Resident satisfaction with maintenance processes
    • Vendor relationship management effectiveness
    • Team collaboration and support metrics

    The Ideal Match

    You're a detail-oriented coordinator who combines exceptional organizational skills with a genuine understanding that maintenance coordination impacts resident experiences. You thrive in active, varied roles and excel at balancing multiple priorities while maintaining a friendly, service-oriented approach. Experience with property management software and a background in facilities coordination are valuable, as is your ability to communicate effectively with residents, vendors, and team members.

    Compensation & Position Details

    • Base Salary : $31.25/hour, paid semi-monthly
    • Bonus Structure : Share of renewal bonuses and annual performance bonus, subject to the terms of the company's bonus program, which may be amended from time to time
    • Reports to : Regional Facilities Manager
    • Location : Field position across multiple properties, based at Grand Street Commons Apartments, Seattle

    Perks & Benefits at Forge We believe people thrive when they’re supported—at work, at home, and in their communities. That’s why our benefits go beyond the basics to reflect what matters most:

    Healthcare

    • 100% employer-paid Medical, Dental, and Vision coverage for you

    Paid Time Off

    • 20 days of PTO per year (accrued)
    • 2 Service Days (1 Personal, 1 Community)
    • 8 Paid Holidays + 2 Floating Holidays

    Wellness

    • Calm App membership for mental well-being
    • Regence Rewards & Advantage wellness programs

    Financial Security

    • 401(k) with 100% employer match up to 4%
    • $20,000 employer-paid Life Insurance

    Communication Support

    • $75 monthly cell phone stipend

    Long-Term Growth

    • 1 extra PTO day for each year of service (starting after 5 years)
    • 30-day Sabbatical after 10 years with Forge

    Benefits are subject to change throughout employment

    Connection to Our Mission

    Your role directly embodies our mission to make space for people to live vivid stories in valued communities. By creating authentic connections with prospects and residents, you help match people with spaces where they can flourish. Your success means transforming what could be transactional interactions into meaningful relationships that build the foundation for vibrant, valued communities.

    About Forge Management

    We’re a new kind of property management company—built on decades of industry experience, but designed for today’s challenges. Our team brings together seasoned professionals from multifamily operations, compliance, and HR, united by a bold vision: to centralize core functions and empower on-site teams. By streamlining systems and standardizing support, we reduce friction, boost transparency, and create space for what matters most—resident satisfaction, employee growth, and operational excellence.