Benefits:

Paid time off

Health insurance

Benefits/Perks

Flexible Schedule

Competitive Pay

Career Advancement

Job Summary

The Maintenance Department Assistant provides administrative and operational support to the Maintenance Department to ensure maintenance requests are handled efficiently, accurately, and professionally. This position plays an important role in coordinating communication between residents, property owners, vendors, maintenance technicians, and internal team members to ensure timely resolution of maintenance issues.

Responsibilities include receiving and processing maintenance requests, coordinating vendor scheduling, monitoring work order progress, maintaining accurate records in Propertyware, following up on outstanding repairs, and assisting with invoice verification and documentation.

The Maintenance Department Assistant is expected to provide excellent customer service, maintain organized and accurate records, prioritize assignments, and communicate proactively regarding maintenance concerns, delays, and completed work.

Success in this role requires strong organizational skills, attention to detail, effective time management, teamwork, professionalism, and the ability to work independently while following established company policies and procedures.

The overall goal of this position is to support an efficient, responsive, and cost-conscious Maintenance Department while protecting our clients' investments, maintaining positive resident relationships, and contributing to the overall success of the property management company.

Responsibilities

Work Order Management: Receive, enter, assign, and monitor maintenance work orders in Propertyware, ensuring accurate information, proper documentation, and timely completion.

Vendor & Technician Coordination: Communicate with vendors and maintenance technicians to schedule repairs, follow up on outstanding work orders, and ensure services are completed within established timelines.

Resident & Property Owner Communication: Provide professional and timely communication regarding maintenance requests, scheduling, repair updates, and resolutions while maintaining excellent customer service.

Administrative Accuracy & Documentation: Maintain accurate maintenance records, invoices, technician information, work order notes, and supporting documentation in Propertyware according to company policies and procedures.

Maintenance Follow-Up & Problem Solving: Proactively review open and aging work orders, identify delays or unresolved issues, recommend solutions, and escalate concerns to the appropriate supervisor when necessary.

Teamwork, Professionalism & Department Support: Support the Maintenance Department through effective communication, participation in office meetings, adherence to company dress code and policies, and a willingness to assist coworkers and improve departmental processes.

Qualifications

High school diploma/GED or equivalent

At least 2 years of maintenance department experience

Proficiency in Microsoft Office and the ability to learn and effectively utilize property management software, for work order tracking, documentation, and reporting.

Excellent work ethic, communication skills, time management skills, and attention to detail

Vehicle and Valid Drivers License for transportation to properties when necessary.