JG Real Estate is a busy full-service brokerage located in Northern Liberties and serving all of Center City and surrounding neighborhoods, offering leasing, sales, and property management. We are seeking a full-time Maintenance Manager for our Maintenance Team who excels in attention to detail, organization, multi-tasking, and negotiation while maintaining a positive & professional attitude. This position supplements our 1 other Maintenance Manager and will report to our Director of Property Management. Compensation & Benefits: • $60,000 - $70,000 • 15 days PTO (Paid Time Off) + 7 observed holidays • 401(k), eligible after 6 months of employment with a match of up to 4% • Health/Dental/Vision insurance options with 50% employer contribution • Opportunities for employer-paid continuing education and goal-related bonuses • Quarterly staff team-building activities, positive company culture Responsibilities: • Triages all incoming maintenance requests for the managed portfolio from resident submission to repair completion and payment processing • Reviews prior work orders for the property in order to determine if the problem is recurring from a prior vendor or if the problem is covered by any active warranties • Ensures work orders contain sufficient/thorough detail in terms of problem reported, specific location, prior background on the recurring issue, if any, supporting detail, and any resident-related knowledge (has pets, works from home, etc.) that would be needed for the maintenance technician to arrive with the proper tools, materials, and expectations • Assigns work orders to appropriate in-house maintenance technician, JG Building Services technician, or outside vendor, depending on the problem reported and knowledge of the assignee’s particular skill sets • Schedules in-house maintenance technicians according to priority of issue, availability of residents, and geographic location, aiming for the most efficient daily routes for each technician • Communicator between technicians’ diagnoses/repairs & landlords when approvals are needed above the maintenance limit threshold • Communicates with residents throughout the work order, keeping them informed on progress • Processes maintenance technician billing for labor & material charges for each appointment on a daily basis • Tracks when follow-up visits are needed and reassigns/reschedules • Diffuses any negative feedback from residents or clients on work orders; aims to improve the overall resident satisfaction score Qualifications: • Can handle a high volume of emails and calls, has a courteous & professional demeanor over the phone and in person, and doesn't get flustered by time-sensitive, high-stress situations or customers who may be upset • Has excellent customer service skills and a genuine desire to help people • Is super detail-oriented and takes a proactive approach to follow-up in all aspects of the job • Solves problems and takes initiative as necessary • Has the ability to work independently and within a team • Communicates effectively both written and verbally • Has basic knowledge of the real estate industry and Philadelphia neighborhoods Compensation: $60,000 - $70,000 yearly

• Triages all incoming maintenance requests for the managed portfolio from resident submission to repair completion and payment processing • Reviews prior work orders for the property in order to determine if the problem is recurring from a prior vendor or if the problem is covered by any active warranties • Ensures work orders contain sufficient/thorough detail in terms of problem reported, specific location, prior background on the recurring issue, if any, supporting detail, and any resident-related knowledge (has pets, works from home, etc.) that would be needed for the maintenance technician to arrive with the proper tools, materials, and expectations • Assigns work orders to appropriate in-house maintenance technician, JG Building Services technician, or outside vendor, depending on the problem reported and knowledge of the assignee’s particular skill sets • Schedules in-house maintenance technicians according to priority of issue, availability of residents, and geographic location, aiming for the most efficient daily routes for each technician • Communicator between technicians’ diagnoses/repairs & landlords when approvals are needed above the maintenance limit threshold • Communicates with residents throughout the work order, keeping them informed on progress • Processes maintenance technician billing for labor & material charges for each appointment on a daily basis • Tracks when follow-up visits are needed and reassigns/reschedules  • Diffuses any negative feedback from residents or clients on work orders; aims to improve the overall resident satisfaction score