D.H. Bader Management is looking for a highly organized, solutions-driven Operations Manager to help power the daily success of our maintenance operations. In this critical role, you will partner directly with the Maintenance General Manager to coordinate technicians, manage work order flow, and keep scheduling and dispatch running smoothly. As the operational backbone of the maintenance team, you will play a key role in ensuring jobs are completed efficiently, technicians are fully utilized, and our systems and processes run seamlessly. This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in building efficient operations that keep teams performing at their best. The Operations Manager will oversee technician scheduling and dispatch, coordinate daily job assignments, manage work order flow from start to completion, and support field technology systems. You will also help ensure that tools such as Quickbase are used effectively to maintain accurate job tracking, documentation, and communication across the team. If you are a detail-oriented leader who enjoys improving processes, supporting field teams, and keeping operations running at peak performance, we’d love to hear from you. D.H. Bader Management offers a comprehensive benefits package, including: • 401(k) retirement plan • Paid Time Off (PTO) • Health, Dental, and Vision Insurance • Life Insurance coverage • Short-Term and Long-Term Disability benefits Responsibilities: Scheduling, Dispatch & Daily Operations • Own daily and weekly scheduling and dispatch of technicians. • Build technician schedules that maximize billable hours, minimize drive time, and ensure SLA/contract compliance. • Monitor job progress in real time and adjust schedules as needed for emergencies, overruns, and cancellations. • Ensure each technician is consistently scheduled for 40+ billable hours per week. • Assign work orders to the appropriate technicians based on skillset, location, and priority. • Coordinate subcontractors for overflow, specialty trades, and time-sensitive jobs. • Serve as the central point of contact between technicians, the GM, and property managers for daily execution. Technician Support & Field Enablement • Support technicians with all technology tools (Quickbase, mobile devices, job slips, time tracking, photos, documentation, etc). • Assist with onboarding new technicians and training them on systems, workflows, and expectations. • Troubleshoot real-time issues related to mobile apps, work orders, and job documentation. • Ensure technicians are properly completing job slips, notes, photos, materials, and time entries. • Reinforce step-by-step workflows and compliance with operational procedures. Workflow, Quality Control & Reporting • Monitor open work orders, aging jobs, and backlog. • Review work orders daily for accuracy, completeness, and readiness for billing. • Flag issues, inefficiencies, or training needs to the General Manager. • Track technician utilization, schedule adherence, and job completion trends. • Support field audits, inspections, and follow-up tasks directed by the GM. Administrative & Cross-Functional Support • Coordinate with the virtual admin on job setup, documentation, and customer communication. • Assist with subcontractor scheduling, insurance tracking, and work order distribution. • Support the estimating and proposal process through job scoping coordination and data gathering. • Maintain organized operational records. Qualifications: • 3+ years in operations, dispatch, field services, facilities, construction, or property maintenance environments. • Proven experience building and managing technician schedules. • Strong comfort with field service software (Quickbase, ServiceTitan, Jobber, Housecall Pro, or similar). • Experience supporting technicians with mobile apps, tablets, and workflow tools. • Highly organized, calm under pressure, and execution-driven. • Strong communication skills with both field and office teams. Compensation: $50,000 - $60,000 yearly

• Scheduling, Dispatch & Daily Operations • Own daily and weekly scheduling and dispatch of technicians. • Build technician schedules that maximize billable hours, minimize drive time, and ensure SLA/contract compliance. • Monitor job progress in real time and adjust schedules as needed for emergencies, overruns, and cancellations. • Ensure each technician is consistently scheduled for 40+ billable hours per week. • Assign work orders to the appropriate technicians based on skillset, location, and priority. • Coordinate subcontractors for overflow, specialty trades, and time-sensitive jobs. • Serve as the central point of contact between technicians, the GM, and property managers for daily execution.Technician Support & Field Enablement • Support technicians with all technology tools (Quickbase, mobile devices, job slips, time tracking, photos, documentation, etc). • Assist with onboarding new technicians and training them on systems, workflows, and expectations. • Troubleshoot real-time issues related to mobile apps, work orders, and job documentation. • Ensure technicians are properly completing job slips, notes, photos, materials, and time entries. • Reinforce step-by-step workflows and compliance with operational procedures.Workflow, Quality Control & Reporting • Monitor open work orders, aging jobs, and backlog. • Review work orders daily for accuracy, completeness, and readiness for billing. • Flag issues, inefficiencies, or training needs to the General Manager. • Track technician utilization, schedule adherence, and job completion trends. • Support field audits, inspections, and follow-up tasks directed by the GM.Administrative & Cross-Functional Support • Coordinate with the virtual admin on job setup, documentation, and customer communication. • Assist with subcontractor scheduling, insurance tracking, and work order distribution. • Support the estimating and proposal process through job scoping coordination and data gathering. • Maintain organized operational records.