Benefits:
401(k)
401(k) matching
Dental insurance
Paid time off
Vision insurance
Location: Norfolk, VA | Job Type: Full-Time
Key Responsibilities
Work Order Management
Receive, review, and prioritize work orders from tenants and property managers
Assign tasks to in-house technicians or external contractors based on skills and workload
Coordinate with property managers to schedule work based on urgency and tenant impact
Preventive Maintenance & Quality Control
Enforce quality standards and conduct regular inspections to verify completed work
Maintain clear communication with maintenance teams, contractors, and senior management
Resource & Budget Oversight
Allocate personnel, materials, and tools efficiently to handle all requests
Work with the Accounting Department to manage maintenance budgets
Identify and implement cost-saving strategies without sacrificing quality
Communication & Reporting
Keep tenants, property managers, and leadership informed of progress and updates
Track work order status, costs, and completion details in internal systems
Generate reports on work order trends, performance, and overall maintenance operations
Customer Satisfaction
Address tenant concerns promptly and professionally
Implement feedback mechanisms to monitor and improve tenant satisfaction
Qualifications
10+ years of experience in property maintenance management (HVAC, Plumbing, Carpentry, Electrical, etc.)
Strong understanding of HVAC, plumbing, carpentry, and electrical systems
Excellent communication, leadership, and organizational skills
Familiarity with work order software and reporting tools
Ability to manage multiple priorities and work under pressure
Valid driver’s license and access to transportation
High school diploma or equivalent (technical certifications preferred)
Physical Requirements
General Physical Demands
Ability to stand, walk, bend, stoop, crouch, crawl, and climb ladders for extended periods
Must be able to work in confined spaces, attics, and crawl spaces as needed
Frequent use of hands and arms to operate tools, equipment, and machinery
Ability to work from heights, including roofs, lifts, and ladders (up to 20 ft.)
Lifting and Carrying
Must be able to lift and carry up to 50 lbs regularly and occasionally up to 100 lbs with assistance or dollys.
Ability to move heavy appliances, HVAC units, and building materials as needed
Mobility and Endurance
Able to walk several properties or large campuses daily
Capable of completing a physically demanding workday, including multiple work orders and turnovers, especially during peak seasons
Environmental Conditions
Must be able to work outdoors in all weather conditions including heat, cold, rain, or snow
Ability to wear personal protective equipment (PPE) such as gloves, respirators, eye protection, and hearing protection as required
Additional Requirements
Ability to operate company vehicles and drive between job sites as needed (valid driver’s license required)
Must be on-call and respond to emergency maintenance situations outside of normal business hours when scheduled (1 week a month at most).
Why Join Us?
At ODUrent, you’ll be part of a high-performing team committed to quality, service, and innovation. This role offers the opportunity to lead a growing department and make a real impact across our properties.