Elevation Property Management

Job Description

Title: Maintenance Technician

Level: Staff

Location: Property

Reports to: Maintenance Supervisor

Status: Hourly, Non-Exempt

Position Summary:

Elevation Property Management’s Maintenance Technician will serve with discipline and lead with kindness. The Maintenance Technician will perform technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the property meet the Company's standards for cleanliness, appearance, safety, and overall functionality by performing maintenance-related tasks. The ideal teammate will have the ability to be flexible, proactively communicate, have a natural curiosity to learn, exhibit a high degree of professionalism, and work well both in a team environment and independently.

Job Responsibilities:

• Completes assigned work orders generated from resident requests for service as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements.

• Completes the "make-ready" process to prepare vacant apartments for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.

• Follows procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance shop by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.

• Completes documentation and other paperwork in a timely, accurate, and complete fashion so service requests can be appropriately documented and tracked.

• Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed.

• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not wasteful with materials and supplies, and practicing the correct use of tools and equipment.

• Complies with the Company’s safety and risk-management policies by attending and participating in the property's routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and reporting accidents and incidents promptly and accurately.

• Demonstrates customer service skills by treating residents and others respectfully, answering resident questions, responding sensitively to complaints about maintenance services, and completing assigned work orders efficiently and urgently.

• Assists in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to the owner/client and management.

• Completes scheduled property preventative maintenance in units or on property equipment and any special projects as directed by supervisor or management.

• Complete required Grace Hill courses as assigned by management.

• Performs other duties as assigned or as necessary

• Team members must be able to “take calls” during evenings and weekends and integral piece during emergency situations such as ice/snow storms, hurricanes, tornadoes, fires and flooding.

Education and Qualifications:

• Minimum of 2 years of previous experience
• Multi-Family, Senior living, and/or High-rise tower experience a plus
• EPA certification preferred
• Knowledge and experience repairing electrical, plumbing, carpentry, drywall, and appliances
• Self-motivation and attention to detail
• Strong interpersonal skills with the ability to build relationships
• Demonstrated track record of the highest degree of ethics and integrity
• Availability to work evenings and weekends as needed
• High school diploma or equivalent and maintain reliable transportation
• HVAC Certification required (CFC Universal), with training in at least one additional specialty
• Demonstrated ability to read, write, and communicate effectively
• Must be kind, service oriented, discipline, and a leader
• Must be self-motivated, flexible and a team player
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell, and explain apartment features, and answer questions about the property's operation.

Interpersonal Relationships

• Communicate by telephone, e-mail, memos and in-person discussions.
• Have a high level of social contact.
• Usually work as part of a team
• Substantially responsible for the work outcomes and results of their staff.
• Sometimes deal with conflicts among staff or with upset customers.
• Are sometimes placed in conflict situations.

Organizational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to property operations and reporting violations or infractions to appropriate individual(s)
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)
• Identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the property
• Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events and accessing other, information sources

Working Conditions:

• Team members work both in and outside of apartment buildings and in all areas of the property, including amenities
• Usually work indoors, but may on occasion work outdoors repairing foundations and exteriors.
• Often wear protective attire, such as work gloves, hard hats, leather aprons, back support, and sturdy boots.
• Work in hazardous situations or with hazardous equipment often. Injuries are possible from electrical shocks, cuts, or falls.
• Are often exposed to sounds and noises that are distracting and uncomfortable.
• Regularly work with contaminants such as oils, solvents, and paints.
• Often work in cramped places that require getting into awkward positions.
• Sometimes work in conditions of bright or inadequate lighting.
• Often work in close proximity to others, usually within arm's length.

Physical Demands:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations, may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls.
• The employee is occasionally required to climb, balance, stoop, kneel, crouch, reach with hands and arms, and walk.
• Hand-eye coordination necessary to operate computers and various pieces of equipment. Specific vision abilities required include close vision and the ability to adjust focus.
• Team members need to be able to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas
• Team members must be able to work inside and outside in all weather conditions
• Team members must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance. Rare or regular travel may be required for the accomplishment of some or all the daily responsibilities of this position
• Team members must be able to “take calls” during evenings and weekends

EEO Statement:

Elevation Property Management is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Elevation Property Management is an equal opportunity employer and, as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This is not considered an employment contract.