The Service Technician follows directives from either the Service or Community Manager to carry out preventive and maintenance tasks for the apartment community and its residents. They adhere to set policies and operational procedures. If the Service or Community Manager is unavailable, they will take guidance from the Assistant Community Manager.
REPORTS TO: Service Manager or Community Manager
The essential functions of the Service Technician are as follows:
- Maintains a professional demeanor and appearance, adhering to company standards in conduct, attendance, and personal presentation. Demonstrates the core values of the company through actions.
- Executes daily maintenance tasks to ensure the maintenance and longevity of buildings, fixtures, and equipment. Undertakes physical repair tasks as needed.
- Conducts routine maintenance repairs, encompassing basic carpentry, floor repairs, window/glass repairs, plumbing, electrical work, and other relevant repairs.
- Undertakes physical tasks to address urgent situations like sewer backups or water flooding in apartments, ensuring prompt resolution and cleanup. Takes responsibility for mopping up water and clearing debris to restore affected areas to their original condition.
- Documents observed deficiencies within the building, detailing specific issues, their locations, and recommendations for addressing them, and submits these reports to the Community Manager. Reports instances of substandard housekeeping or unit damage while performing corrective maintenance tasks.
- Recognizes the financial implications of job responsibilities and adjusts actions accordingly.
- Executes preventive maintenance tasks as needed and keeps detailed logs of preventive maintenance activities.
- Collaborates with contractors to execute significant repairs and enhancements on the property.
- Ensures that equipment and supplies on the property are maintained in optimal condition.
- Takes charge of snow removal from walkways, steps, breezeways, and other communal areas during and after snow or ice storms. Applies Ice Melt and other substances to prevent slips and falls.
- Maintains detailed records of maintenance services rendered, equipment inventory, operating manuals, general inventory, and warranties on equipment and appliances.
- Reports any damage to shrubbery, fencing, or flowers on the grounds.
- Delivers exceptional customer service.
- Demonstrates proficiency in understanding and adhering to safety precautions outlined in Material Safety Data Sheets (MSDS) for all hazardous materials used in performing job duties.
- Undertakes additional duties as assigned or as deemed necessary.
PHYSICAL DEMANDS
Essential Equipment Skills
Proficiency with power tools
Ability to use hand tools, broom, mop, and snow shovel
Capability to handle a shovel
Familiarity with AC units
Skill in operating a vacuum cleaner
Knowledge of tub and shower units
Experience with sinks and commodes
Understanding of HVAC systems
Familiarity with fire alarm systems
Ability to operate a fire extinguisher
Proficiency in using snow removal equipment
Understanding of television and VCR operation
Knowledge of security camera systems
Capability to use a ladder
Proficiency with landscaping equipment
Physical Activities and Requirements
Standing (or alternate method)
Walking (or alternate method)
Hearing (or alternate method)
Reading (or alternate method)
Maximum weight carried 120 lbs. 60-100% regularly
Average weight carried 30 lbs.
Lifting and carrying
Reaching overhead
Pushing/pulling/bending
Stooping/kneeling/crouching
Repetitive motion
Sustained visual concentration
Ascending and descending stairs 25-59% frequently
Speaking (or alternate method)
Writing (or alternate method) 11-24% occasionally
Sustained mental concentration
Sitting
Operation of vehicle
Environment:
Exposure to substances capable of triggering allergic reactions, including paints, oils, lubricants, cleaning agents, ozone, dust, air fresheners, lobby smoke, and insecticides.
Required protective gear: safety glasses, rubber gloves, face masks, and back support aids.