Job Description

POSITION SUMMARY

The Training and Events Manager has the responsibility to effectively execute education and events for Maison Francis Kurkdjian with a focus on the Central US, Toronto, Canada and select Southeast locations. This position supports sales through events (both virtual and in store) and education/training. This includes new hire training for both Beauty Advisors (BAs) and field team members, as well continuous education to ensure the MFK brand standards are being followed by utilizing available tools. The Training and events manager will support account events as needed, as well as new store opening trainings. This position requires frequent travel and high touch visibility in store.

The Training and Events Manager must exemplify our four company cultural philosophies; people first, passion for product, promotional execution, all while delivering profitability.

RESPONSIBILITIES

Training

• Work with the Training and Events Directors and local Field Sales Management to determine training needs and develop appropriate action plans to ensure total territory achieves and exceeds retail sales goals.
• Identify and analyze training needs to continuously improve the effectiveness of training programs
• Conduct seasonal training seminars for Beauty Ambassadors, Counter Managers, Business Managers and US & North America Field Sales Team.
• Conduct additional orientation training for newly hired Beauty Ambassadors/Business Managers in top doors and other doors as agreed by Director of Education.
• Develop strong relationships within the Maison as well with all levels of store management teams and BA’s
• Ensure the proper usage with the BAs of the Kurky method/CRM, including Daily Business Report, follow up and support the training app, MFK Backstage.
• When needed, focus on key doors within each account. Partner with BAs and AEs to assist in development of these employees to bring them to next level.
• Cultivate partnerships with retailers to support new store openings.

Events

• Assist in the ideation and development of VIC and in store event concepts for new and existing clients.
• Create, plan, and execute innovative in-store events to drive retail sales and achieve goals in collaboration with the Training Directors. Maintain the brand image by providing the highest level of customer service.
• The position requires in store time selling and training by exemplifying the MFK brand standards and expectations.
• Communicate effective selling tips and strategies with fragrances. Stay up to date with competition and forward findings to leadership.
• Develop positive relationships with store staff and retailer leadership, as well as supporting retailer events.
• Communicate on a regular and timely basis with the field team, ensuring that local business needs are met while in store.

Qualifications

• 5-8 years of related field and in store experience with training and events
• Must exhibit the ability to develop strong relationships with various departments in each location to maximize sales, cultivate strong relationships and collaborate with all levels of store management including Store Managers, DM’s, PR, and visual leads.
• Strong people skills to recruit and select best in class Brand Ambassadors.
• Excellent communication and presentation skills, with the ability to engage and inspire diverse audiences.
• Must demonstrate strong strategic, creative, interpersonal, organizational, and communication skills
• Possesses and demonstrates strong negotiation skills
• Thrives on an environment that is fast-paced, rapidly changing, and customer service-oriented
• Highest levels of professionalism at all times, calm under pressure, operate with high level of integrity at all times
• Must possess expert business acumen, analytical skills, and strategic ability
• Assist in data support and streamlining the reporting process
• Team player
• Ability for domestic travel and hours of work must be flexible to meet job objectives.
• High touch store visibility with 85% of time planned to be spent in stores

Additional Information

NOTE : This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary of $110-120k.