Benefits:
Employee discounts
Free food & snacks
Opportunity for advancement
That's a fantastic role! A Maitre D' / Lead Hostess is crucial for setting the tone and ensuring smooth operations.
Here is a comprehensive draft of a job description tailored for your Asian Restaurant Concept, emphasizing the required bilingual skills and the blend of front-of-house leadership and customer service you've outlined.
🍽️ Job Description: Maitre D' / Lead Hostess
Position Summary
The Maitre D' / Lead Hostess is the face of our restaurant, responsible for creating an exceptional first and last impression for every guest. This role is a critical blend of hospitality, leadership, and operational management. The ideal candidate is a highly professional, organized, and engaging individual who is fluent in both English and Spanish, and is eager to take on key closing responsibilities.
🔑 Key Responsibilities
Guest Experience & Customer Service
Warm Welcome: Greet all guests with genuine warmth and professionalism, manage the flow of seating, and accurately quote wait times.
Bilingual Communication: Fluently interact with a diverse clientele in English and Spanish, managing reservation requests, special accommodations, and general inquiries in both languages.
Table Touches: Actively engage with guests at their tables throughout the dining process to ensure satisfaction, anticipate needs, and swiftly and gracefully resolve any service issues.
Reservation Management: Utilize the reservation system (e.g., OpenTable, Resy) efficiently, confirming bookings and managing the daily seating chart to maximize covers while maintaining a comfortable dining environment.
Leadership & Team Management
Host Team Leadership: Lead, train, and mentor the host team, ensuring they adhere to service standards, grooming guidelines, and phone etiquette.
Operational Assistance: Support and assist with overall floor operations during peak hours, acting as a liaison between the front-of-house (FOH) and back-of-house (BOH) teams.
Direct Support: Assist servers, bussers, and management as needed to maintain high-quality service, including running food/drinks, clearing tables, and preparing the dining area.
Restaurant Operations & Closing
Key Employee: Serve as a key employee responsible for closing the restaurant on designated nights.
Closing Duties: Execute and oversee end-of-shift closing duties, which may include reconciling daily reports, securing the premises, and ensuring all FOH areas are ready for the next day's service.
Maintain Standards: Ensure the entire FOH area, including the entry, restrooms, and dining rooms, remains impeccably clean and organized at all times.
📝 Qualifications & Requirements
Experience: Minimum of 2+ years of experience in a high-volume, upscale casual or fine dining restaurant environment, ideally in a Lead Host, Maitre D', or Supervisor role.
Language: Must be fully bilingual (fluent speaking, reading, and writing) in English and Spanish.
Availability: Must have excellent evening and weekend availability, with a proven ability to reliably act as a key employee for scheduled closing shifts.
Skills: Exceptional communication, organizational, and multitasking abilities. Strong proficiency with restaurant reservation and point-of-sale (POS) systems.
Personal Attributes: Poised, professional demeanor with a strong ability to remain calm and decisive under pressure. A passion for hospitality and Asian cuisine is a plus.
Would you like me to draft a brief, attention-grabbing "About Us" section to place at the top of this job description, highlighting your unique Asian concept?