ACCOUNT SPECIALIST

COMPANY OVERVIEW:

MajorClarity is a college + career readiness software helping schools ensure that every student’s education leads to a successful career outcome. We offer schools and students modern, ‘career-first’ exploration and academic-planning tools that help them backwards-map their education to the career outcomes they want.

See it in action and hear what our partners have to say:https://majorclarity.wistia.com/medias/ubck4177gl

We are a passionate, focused, and adaptable company working tirelessly to achieve our goals. Serving over 4,000 U.S. schools and growing, we are looking to expand our Customer Success team!

JOB OVERVIEW:

This position will work on our Primary Accounts Team that specifically caters to our smaller school partners. With a strong company commitment to equity and accessibility, the Primary Team plays a critical role in ensuring that even our smallest school partners, who typically have much more limited resources, still have an equal opportunity to provide MajorClarity’s tools to staff and students.

Overall, the Account Specialist role is all about ensuring schools and students are successfully and beneficially utilizing the MajorClarity platform, seeing them through a successful launch as well as ongoing implementation of the platform, post-onboarding. Your duties will include (but not limited to):

• Serving as primary point of contact with an assigned caseload of school/district partners
• Running outreach campaigns to keep accounts engaged
• Monitoring & tracking platform adoption, as well as early warning signs
• Being a true product expert and translating that into problem-solving and value-add for district partners
• Managing the renewal process
• Identifying opportunities for upsells, expansions, and deepening engagement

AS A POTENTIAL ACCOUNT SPECIALIST, YOU:

-Have past experience in Client/Customer Service, Program Coordination, Customer/Technical Support, or something comparable

-Know how to manage your workflow and get the job done, especially during high-volume times

-Are strongly proficient with computer technology and able to work with data and software easily and accurately

-Learn new platforms/technologies quickly and with sharp attention to detail

-Excel at written and oral communication

-Are highly proactive with your work, thinking and planning several steps ahead

-Are highly team oriented and goal/results-motivated-Moderate to advanced abilities with Excel and Google Suite

-Have 1-3 years of highly relevant work experience

ICING ON THE CAKE:

-Have proven experience with account, project, or relationship management

-Have experience working in a fast-paced startup environment or SaaS business

-Previous experience in technical support role (or proven capability of technical proficiency/work in the technology industry)

-Experience with CRMs and/or Marketing software like Pipedrive, Salesforce, Hubspot, Constant Contact, etc.

-Experience working in K-12 education

MajorClarity offers competitive perks including, medical/dental/vision, company outings, performance-based bonuses, 12 company holidays – including 1 full week off at Christmas annually and uncapped (and encouraged) PTO, flexible remote policy, and more.

*This is a HYBRID role with 3 days remote allowed per week and 2 days of in-office work expected in our RICHMOND, VA office.