WHO WE ARE:  

MAKAI HR is a well-funded Professional Employer Organization started in 2018. We provide local businesses with outsourced HR solutions so that our customers can dedicate their full attention to running their businesses. We are committed to supporting Hawaii’s business community with reliable, cost-effective HR solutions.

Our ACCOUNT SPECIALISTS are part of our CUSTOMER SUPPORT team.  Our services are complex and a lot happens behind the scenes to ensure that our customers get the level of service they deserve.  This means there is a lot of communication and coordination going on all with the intent to prioritize our client’s needs. 

WHO WE’RE LOOKING FOR:

We’re looking for an ACCOUNT SPECIALIST to join our team. We're looking for someone who learns quickly and thrives in fast-paced environments.  This person has a strong drive for customer & client satisfaction, and an excellent ability to manage and complete many critical tasks from multiple clients and internal departments in a timely manner. The ability to effectively prioritize, multi-task and stay detail oriented are important to succeed in this role.

WHAT’S IN IT FOR YOU?

Makai HR is a start-up company. This is an amazing opportunity to take your knowledge, experience and leadership skills and put them towards building something special. New challenges present themselves every day which means we’re constantly learning, constantly building and tweaking processes that make sense for our clients, and constantly re-defining what success looks like for ourselves. Our environment is dynamic and ever evolving, and for the person seeking change and growth, this might be the perfect place.  We also provide competitive compensation packages which include 100% paid employee healthcare, paid time off as well as a flexible and collaborative work culture. 

EDUCATION AND EXPERIENCE YOU’LL NEED TO SUCCEED:

• 1 year of experience in a client/customer support or relevant role in a fast-paced environment
• Demonstrated ability to communicate with and influence key stakeholders at all levels of an organization, including executive and C-level
• Self-starter with a collaborative attitude and strong time management skills  
• Strong knowledge of CRM software and MS Office
• Strong verbal and written communication skills

WHAT YOUR DAY TO DAY MIGHT LOOK LIKE:

• Serve as clients’ main point of contact and work closely with internal teams to manage, troubleshoot, and resolve issues to ensure client success.
• Professionally handle incoming requests via all channels of communication from clients.
• Actively manage queue of open cases in CRM (customer relationship manager) tool to update case notes, resolve issues, and communicate resolutions to clients in a timely manner.
• Responsible for periodic and proactive outreach to clients, which may include presenting and explaining service renewal agreements.
• Maintain and leverage knowledge of company products and services as well as industry trends to manage client expectations and improve the overall client experience by addressing client concerns and ensuring the best solutions are implemented.
• Perform duties while maintaining strong prioritization and organizational skills, and professional communications in all interactions.
• Provide periodic reports to management team on status of assigned accounts and cases.
• Demonstrate high level of confidentiality, integrity, and professionalism with regards to employees’ private and personal information.