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Direct Response Specialist

Georgia's Own Credit Union

Direct Response Specialist

Albany, GA
Paid
  • Responsibilities

    Come on in! Banking on Purpose starts with our most important asset, OUR EMPLOYEES!

    How would you like to be a part of a team that is owned by our members (you), which means you get better rates, fewer and lower fees, and the assurance of knowing that you and your success are what matter most to us.

    Georgia’s Own Credit Union, one of the largest –and oldest!- financial institutions in the state. Our secret to being around so long and continuing to grow is, and always has been, finding team members that are service-driven, committed to each other, and engaged in our mission of Banking On Purpose. This promise to our members and each other was cultivated by our founders in 1934 and has continued to fuel our growth through today, which is why we are looking for talented professionals to join our mission! Our culture is one of respect amongst both managers and peers, one where you will enjoy the various challenges of your role, and one where you always be fairly rewarded for your work. We hope you’ll take some time to browse our job postings below and we look forward to learning more about you!

    Do you enjoy providing guidance and support to various departments and business functions? Are you passionate about the employee development and execution of employee relations, performance management, policy interpretation, compliance, compensation and benefits consultation, recruitment and training? Are you looking for a place that will encourage great career growth? Then Georgia’s Own Credit Union is for you!

    SUMMARY:

    This position will assess, evaluate, and consult on the adherence to credit union policies, processes & procedures within Retail branch network. This position requires strong interpersonal skills and an ability to function in a multi-task environment. Area Operations Partner must be knowledgeable in all aspects of Retail Banking particularly in operations and compliance.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Recognizes, reviews, and evaluates branch activities that may lead to potential loss; analyzes information and provides recommendations to maintain or improve.
    • Identifies and implements methods, policies, procedures to reduce costs to the corporation while still maintaining activities within budgeted expense levels.
    • Effectively partners with Retail Area Directors and Community Managers to ensure Retail Operations is consistently within policies, guidelines, and compliance practices within the credit union.
    • Provides a superior level of quality service skills by successfully managing multiple tasks, providing resolution to complex issues, and advising retail management of ongoing activities and trends within the branch environment.
    • Provides consultation to drive quality operations within the Retail branch network as well as interdepartmental teammates.

    Required Skills

    COMPETENCIES:

    • Customer Focus – builds customer confident, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
    • Displaying Technical Expertise – Keeps his/her technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with his/her job; shares technical expertise with others.
    • Managing Risk – Effectively balances risks and opportunities; thinks through potential positive and negative outcomes; looks for ways to mitigate risks.
    • Problem Solving/Analysis – Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.

    Required Experience

    EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:

    • Bachelor’s degree preferred or equivalent work experience
    • At least 5 years of progressively responsible experience in a Retail Banking environment preferably in Operations and/or Compliance
    • Strong interpersonal with a proven track record in achieving goals
    • Strong verbal and written communication skills with the ability to consult and influence behaviors of various stakeholders
    • Ability to successfully manage multiple tasks in a fast paced environment while maintaining a positive attitude.
    • Demonstrates organizational and time management skills with an ability to meet deadlines, complete assigned tasks and special projects in a timely manner

    PHYSICAL REQUIREMENTS: To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

    SAFE ACT DISCLOSURE: All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the credit union within 30 days of any changes that need to be reflected on the NMLS Registry.

    EEO DISCLOSURE: Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative

  • Qualifications

    COMPETENCIES:

    • Customer Focus – builds customer confident, is committed to increasing customer satisfaction, set achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
    • Displaying Technical Expertise – Keeps his/her technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with his/her job; shares technical expertise with others.
    • Managing Risk – Effectively balances risks and opportunities; thinks through potential positive and negative outcomes; looks for ways to mitigate risks.
    • Problem Solving/Analysis – Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, understands the difference between critical details and unimportant facts.
  • Industry
    Financial Services