Job Description

JOB PURPOSE: Attract and Serve customers by providing product and service information through community outreach and marketing promotions!

Do you want to be a manager but don’t have the experience? In this position, you can also get involved in our management training!

CSR & CRM ASSOCIATE JOB DUTIES:

• Attract potential customers by answering product and service questions. Suggest information about products and services.

• Open customer accounts by recording account information.

• Resolve product or service problems by clarifying the customer's complaint.

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Contribute to team effort by accomplishing related results as needed

QUALIFICATIONS:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

SOME REASONS WHY WE'RE EXCITED!

• Meet great people and Network!

• Work with Fortune 500 Clients!

• Be a part of a team!

PERSONS WITH EXPERIENCE IN THE FOLLOWING AREAS SHOULD APPLY: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development

Company Description

At Mako Consultants Inc., we represent well-known telecom and satellite television businesses with our flexible approach. We believe that the best way to gain people’s attention is to involve them in compelling marketing experiences. We use face-to-face marketing campaigns to connect with consumers, and this method has worked wonders for us. When a client approaches us, we make it a point to make a note of the clients’ expectations from us and create a plan to promote their brands in the most effective way possible. The goal is to attract customers and ignite their interest in the product. To achieve this, we need the right set of people who know how the market works. All our associates are well trained in every aspect of the technology sector to deliver seamless representation for our national service partners.