Cannabis Sales Support Associate - Los Angeles
WHO WE ARE:
Mammoth Distribution has been working steadily for several years to help build the cannabis industry one relationship at a time. By establishing Mammoth as the largest and most professional distribution company successfully operating in the substantial market of California, we are uniquely positioned for optimal growth as the legal industry continues to expand.
ROLE SUMMARY:
The Customer Experience Representative is an important member of our team who assists with actions focused on ensuring a best-in-class customer experience from end-to-end. As the backbone of our sales team, this role supports administrative and business development activities that enhance our valued retail partnerships. The ideal candidate is an organized, detail-oriented team player with a passion for customer service, an outstanding work ethic and superb communication skills. Must be dedicated to performing admin tasks with minimal errors while also searching for creative solutions to help drive revenue. Solid knowledge of and passion for the cannabis industry from its origins to its current state is an important component of achieving success in this position. This role reports to the area Account Manager.
WHAT YOU'RE GOOD AT:
QUALIFICATIONS:
WHAT YOU'LL BE DOING: (ESSENTIAL RESPONSIBILITIES)
Draft and send written correspondence regarding orders, payment pickups, and customer issues without direction or guidance
Continue to expand knowledge of each individual account and their specific preferences in order to intuitively forecast needs, identify opportunities, source innovative solutions and problem-solve without being prompted
Visit dispensaries regularly to create and maintain robust partnerships with owners, managers, and budtenders in order to drive revenue
Provide interesting and engaging education and training to budtenders and other consumer-facing sales roles
Perform demos at various locations to share product information and promote products
Participate in events, social media, online forums, webinars, etc. to network and connect with potential partners and consumers
PHYSICAL REQUIREMENTS:
Mammoth Distribution provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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